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Discussion in 'Business Operations' started by Jacob Hancock, Dec 8, 2017.
Wondering what makes you different and a better choice than other lawn care companies out there!
I dont scalp lawns and dont make ruts...always being honest with the customer...always
Don't sell customers stuff they don't need and don't pressure them. Also showing up on time and making sure every little detail is done right trying to do more than expected. I hope that puts us ahead of at least half of the other guys
Putting the customer's best interests ahead of your own.
I can and will do more than just lawn care. I have the diversity to do other things. I can legally install septic systems,spray their yards and or their house,build their driveway,haul them dirt rock or other materials, remove trees and other materials.
I have a large family that's involved in everything from framing houses to banking. And I can sub most every service they offer +10% (my pay) under my LLC
As a consumer, when a company answers the phone sets them apart for me, at least around here. Drives me nuts when I call a company during business hours and nobody answers. Many won't even give you a call back. If you won't answer your phone for a sales call, how do you think it will be if there is an issue?
Good points. On the flip side, when a client has been with their service provider for a time they begin to understand each other's habits and show them grace for not immediately taking or returning a phone call. As an example, my clients know I do not carry the phone while working but will call them after returning to the truck.
I totally agree. I have a office phone # .Also all my cards and invoices listed is my personal cell#. I will answer my phone from 6am to 10pm office# will only be available from 9am to 4pm.
It gives your clients peace of mind knowing they can reach you and confidence that you will do the contracted work in a timely fashion.
The ability to contact you is very important, as others have mentioned. I am 64 and realized I can not physically do this all the time. So I went the employee route, which is a PITA, and I fill in when others do not show, plus some fertilizing.
So I spend time here doing, repairs,design, bookkeeping, scheduling and answering the phone/sales, etc. I always have the office phone within reach. I get a lot of calls from the internet , and people are surprised when I answer the phone, saying they only have heard answering machines from most other companies. When they call I tell them I can stop over immediately and 80% of the time get the job from that visit, before others can get back to them.
And I won't hurt a fly. Well maybe a fly, but definitely not a bird.