I've been waiting for payment from a shrub trimming job for about 3 and a half weeks now. I finally got it today after threatening a late fee on the last invoice I sent. The customer sends me a letter with the check saying he wasn't happy with the job and as he said "I will be out this weekend or next fixing the mis shaped and untrimmed shrubs you missed" Which is fine because I had no intention of going back. The shrubs he pointed out to do were done and looked really good in my opinion, however he likes them trimmed back until they look dead. The guy freaked me out to be honest, when I went for the estimate he kept asking if I liked how he did the ones that were already done and would get real close to me, kinda creepy Anyway, I thought about possibly doing something to make him happy so he doesn't run his mouth about me, think I should? This resorts back to my theory of rich people being cheap a$$'s because this is in an upper level neighbor hood. I don't think he'll hurt business for me becuase I've had 3 others in his area call me before and all cried about price and wanted something for nothing, a bunch of crap. But I do like to be a nice guy. Should I write a letter apoligizing and say how the shrubs were done to quality standard and we're sorry that he doesn't agree. Send something as an apoligy? Or should I say f it and just move on? I'm looking at choice 1 & 3 more.