I had a question regarding handling customers who pay late. They are the typical young yuppie-type jerks that live in those $350,000 new housing plans. They have always paid late (before contracts) in the past and they are always trying to get me to lower my price and they like to feel they are always in control. My contracts run from April 1 thru Nov 30 and their first payment was due April 1. I added a note on my contract as well as on my statements (which I hand-delivered on 3/15/02) that said "A $25 service charge will be assessed if payment is not received by 04/05/02." I received their payment on the 6th of April, a day after my stated deadline (it was postmarked on the 5th). I am planning on adding my $25 late charge on their next statement and I know when they read it they will call. As I mentioned if they weren't jerks I would have no problem give them a break -- this time. Since they live next to each other I have to give them all the same speech. How would you word your response when they call and say they sent their bill in time to make it to me on time? Ron PS I don't really need their money.