My question is what to do about re-dos. Been in the biz for three years and this is the first year of running a second full time crew. All of the crew members have been properly trained and are paid an hourly wage that is above the going rate for people doing this type of work in my area. 95% of the time they do outstanding work, and if I didn't know better, I would think that I had personally done the yard myself instead of them. I am not able to personally inspect each and every yard before we load up and leave the property any longer, like I was able to do when my employees rode with me. I have received some phone calls from customers recently about things that were missed or not done properly (missed trimming areas, minor scalped areas, edging not done properly). Customer satisfaction and reliablility are top priority for me. If the customer is not happy, I take it seriously. Sometimes I think that I do too much to keep the customer satisfied. What do you do about re-dos? When do you go back to correct the problem and when do you just make a phone call to the customer? I was thinking of a bonus system as mentioned in a search result that I found for no complaints, but I was also thinking of having the crew go back at the end of the day, off the clock, and correcting the problem, if possible. I am sure that a lot of this is just growing pains, but I would sure appreciate the advice from some of you "more seasoned" lawn maintenance pros. Thanks in advance!