What To Do With Cheap Customers?

Discussion in 'Starting a Lawn Care Business' started by lawn crafters, Jun 16, 2008.

  1. lawn crafters

    lawn crafters LawnSite Senior Member
    from RI
    Messages: 440

    i have a customer for lawn care and every time i ask her to cut it (because they dont want weekly) she always says its not long enoughwhen it really is like almost a foot high. what whould you do in a situation were you cut every 16 days
  2. k911lowe

    k911lowe LawnSite Senior Member
    Messages: 526

    if it fits in your schedule and you can make money,if not dump her.
  3. mowerbrad

    mowerbrad LawnSite Fanatic
    Messages: 6,268

    Every 16 days? I would never agree to a schedule like that, every time that I would mow would be a different day of the week. That lawn really sounds like a pain. If you can get them to switch to every 14 days then do that but if not just drop her.
  4. shepoutside

    shepoutside LawnSite Bronze Member
    Messages: 1,212

    I offer 7 and 14 day contracts, so not a huge deal to me.
  5. lawn crafters

    lawn crafters LawnSite Senior Member
    from RI
    Messages: 440

    well the problem is she is my neighbor
  6. lawnpro724

    lawnpro724 LawnSite Silver Member
    Messages: 2,201

    I offer 7 and 10 day contracts 14 days is way to long between mowings especially in spring and early summer. This year all it does is rain and every 10 days seems like a long time between mowing, after 7 days the grass is already to long.
  7. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    drop her. the situation will never get better.
  8. Sweet Tater

    Sweet Tater LawnSite Silver Member
    Messages: 2,123

    neighbor or not, no longer than 14 days, if not, drop her.
  9. ALC-GregH

    ALC-GregH LawnSite Fanatic
    from PA
    Messages: 7,051

    I'd let her know when it needs to be cut. Thats why they hired me. I always tell them ahead of time that it will be every week until growth slows down and them I'll decide if it needs mowed.
  10. billslawn89

    billslawn89 LawnSite Bronze Member
    Messages: 1,365

    if she's your neighbor and you don't have any drive time with the truck, just mower, i would keep her, but cut it when you have time...she calls and said she wants it done, tell her when you can fit it in your schedule, but cut it a little higher! LOL thats easy money there! i have a few like that, sucks i know, they call when they think its time, but when i cut it, its cut high...still looks good because its so freaking tall, any height you cut it will make it look good!

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