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what to do?

Discussion in 'Lawn Mowing' started by lawnwizards, Apr 7, 2005.


what do you do to clear this situation?

  1. tell the customer she needs to take care of it?

    13 vote(s)
  2. confront the neighbor and tell him to mind his own?

    1 vote(s)
  3. ignore it and take it up the a$$ as usual?

    1 vote(s)
  4. rearrange the neighbors mower and gain another customer?

    2 vote(s)
  1. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    o.k. you have a great customer. weekly customer who always pays on time. the problem is she is a widow and her neighbor seems to think that he should do her a favor and cuts her lawn about once a month. knows you are the lawncare provider. what do you do?
  2. jtkplc

    jtkplc LawnSite Silver Member
    Messages: 2,656

    If it were me, I would tell my customer that she needs to decide if you're going to cut her lawn or her neighbor.
  3. Eddie B

    Eddie B LawnSite Senior Member
    from gone
    Messages: 859

    If I arrive at a lawn and it's already been cut, I cut it again and charge. I'm not wasting a trip and NOT getting paid for it. I've been contracted by the customer, and I will follow that accordingly. I'd also inform the customer about the other guy. Its not your responsibility to jump on the neighbors.
  4. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    hell, thought for sure you guys would have more opinions on this subject by now... everyone has experienced this or knows someone who has.
  5. gotgreen?

    gotgreen? LawnSite Member
    Messages: 45

    Has not happened to me but agree with Ed Bailey.
  6. Jeff@SGLC.ca

    Jeff@SGLC.ca LawnSite Senior Member
    Messages: 576

    I would just let the lady know that it causes issues with you doing the lawn and you have to charge regardless if he does it or not and leave it at that.
  7. lawn_pro

    lawn_pro LawnSite Senior Member
    Messages: 284

    Weekly or nothing....We have had this happen with snow removal....show up and the property is done..glance over next door and the nieghbor is putting his new toro away....if we take the time to drive over, the customer is still going to pay. Doesn't matter if the grass is not growing or if some friendly nieghbor is trying to "just trying to help out".
  8. hp8125

    hp8125 LawnSite Member
    Messages: 12

    When that happens to me, and it has only twice, I focus my time and energy on other customers and leave the customer to their new source of outdoor labor. I dont mess around with this type of situation. Time wasted, GAS WASTED going to their location. About 50% of my customers were referrals and I can always run another ad. Losing the occasional rude customer will not hurt me; at least it hasn't yet.:nono:
  9. Envy Lawn Service

    Envy Lawn Service LawnSite Fanatic
    Messages: 11,087

    I've had something similar happen and I've also had customers who would get a wild hair and mow it themselves every now and then, expecting a discount off the contract payment.

    This sort of situation is always more aggravation than it is worth to me. So I always confront the customer respectfully and honestly. I am as nice as possible, but very honest about the issues I have with it. I explain everything to the customer and to make a long story short, either I am the one cutting the grass, or I'm not. No other option is feasible.

    Either way.... problem solved.

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