well, i know alot of you use the "flat monthly rate" billing system for mowing. and for the most part, so do i. well, this one lady signed up in may. she was scheduled for mowing, from the 2nd week of may, thru october. she was charged , for those months, BASED ON what it would cost weekly, totalled up, divided over x amount of months, so the payment was equal each month. the area of the contract that adresses missed cuts, says-" we are not responsible for acts of god, in the event that extreme weather prohibits us from mowing, we may, or may not issue a refund. this decision will be strictly at our discretion." well, she called yesterday. she feels that the missed weeks, were excessive, and wants a refund. she was nice about it. i went back through the log. there were 25 scheduled mows, and only 18 were completed. well, we had severe drought, which caused me to skip, followed by alot of heavy rains, that caused me to skip. i'd say out of the 7 missed mowings, 5 were weather related, and 2 were, kinda like, "hmmmm, work today? or go fishin?......" would you refund any of the missed mows, and if so, how many?