What would you do about this

Discussion in 'Starting a Lawn Care Business' started by Dunn's, Jul 3, 2006.

  1. Dunn's

    Dunn's LawnSite Bronze Member
    Messages: 1,534

    I had two customers today try and reschedule because in their oppinion the grass had'nt grown. But in their oppinion if it's not a foot tall it donidn't grow. you all know how that goes. So we told them no problem we would move the every ten day customer to a two week cut and the every week customer to a ten day cut or two week cut what ever they preffered. but the price would be more we Charge $30.00 for weekly cuts,$35.00 for every ten days and $45.00 for bi- weekly (how does that pricing sound do the LCO's that charge $30.00 per week charge similar for every ten days or bi - weekly.
  2. J Hisch

    J Hisch LawnSite Senior Member
    Messages: 952

    however you want to work it. We are always up front that if they choose weekly service that's what they are, with 2 skips a season. If they skip beyond that then we charge for the regular weekly mowing cut then half for the week they made us skip. Once you get totally booked you will have to move to this or you will lose revenues. Say a cutoemr calls that has an irrigation system, you cant take them becasue your booked but then you get your customers skipping all the time when it fits for them. Also, we stress you want a dependable lawn service when the grass is growing we need dependable revenue to keep that avaliable.
  3. Dunn's

    Dunn's LawnSite Bronze Member
    Messages: 1,534

    So the every ten day customer comes out when I get there and says are you coming to cut over here, My warning flags Immediately go up. So I say yes maam what can I do for You. So she says that she doesn't think it needs to be cut today because it hasn't grown yet, Oh yeah this would be only their second cut, so I told her no problem I would call the boss and tell them to switch her to the 2 week cut which means I would back be back on Friday is that ok and she says welll I don't think it will need cutting on Friday it hasnt rained, so I said nicely that she would have to talk to the owner (i.e. my Fiance) because I don't think they allow more than a 2 week cut which we don't your oppinions on the how long without a cut matter appreciated, well anyways the grass was 5-6 inches in some places others not but it could use a cut from the lawn care view, but of course not the homeowner so we tell her the 2 weekk cut will cost more she says I was never told that she was because we wont give you a price unless you tell us how often you want cut pretty much same sitaution with the other customer just this would be her 3rd cut but she wants to pay the same price even if it's 2 weeks later. any oppions SORRY SO LONG
  4. Freddy_Kruger

    Freddy_Kruger LawnSite Bronze Member
    Messages: 1,064

    I guess be ready to give up customers.

    I got every week and every two weeks but I charge extra for bi weekly, 10 day schedule don't sync with me, either way they HAVE to be on a schedule. This business of knocking on their door and asking them if you can cut their lawn is bogus.
  5. MMLawn

    MMLawn LawnSite Gold Member
    Messages: 3,569

    Depends. How does your Contract address the issue of "skips"?
  6. evergreenlandscapes

    evergreenlandscapes LawnSite Member
    Messages: 12

    my customers are informed that if they want their lawn skipped due to lack of growth ,They are to call the office at least the day before we are scheduled. Otherwise we have to charge them for going to their property. Lets face it, gas is expensive. why should you get stuck driving to a property only to get turned away. I tell people that I cannot read minds.... Sometimes we get bitched at for skipping the cut and sometimes we get bitched at for not skipping.... CALL IF YOU DO NOT WANT US THERE!!!!
  7. MMLawn

    MMLawn LawnSite Gold Member
    Messages: 3,569

    Wrong answer. You don't leave skips up to the client! YOU as the lawn care professional and YOU only decides if it needs skipping and even then that should happen only in times of dry weather or other reasons effecting growth, NOT just because the client is cheap. It also should address how they pay or don't pay for the skip and your contract should state all of this in advance so they are aware of it and it isn't an issue.
  8. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    I know this isn't the sharpest picture but let me ask you something...

    Does this lawn need cutting, yes or no:

  9. lawnmaniac883

    lawnmaniac883 LawnSite Silver Member
    Messages: 2,613

    *cough* yes...
  10. StBalor

    StBalor LawnSite Senior Member
    Messages: 798

    I too get people wanting me to skip a cut. Not as much this year as in the past. I now tell them when i 1st sign them up that it will be up to me if their grass needs cutting or not, so please do not ask me to skip a cut. I tell them like this, you hire me to do a job, so let me do it. How would you feel if you got up and went to work just to find out that your boss says he will not need you today. I then ask them if this happens, how do they like their paycheck when they get it, with that missed pay cause their boss asked them to skip a work day.
    This year after letting everyone know up front that it will be my decision wether it needs cutting or not i have only had 2 people ask me to skip their lawn. Even after they asked, i still cut it anyway. 1 of which asked me why did i still cut it after they asked me to skip it? I told them cause i drove over here and now that i am here, i am gonna cut it, i told you in the beginning it would be up to me wether it needs cut or not.(both yards did need cutting) he continued to give me a song and dance and i told them i could gladly move him to bi-weekly cutting if he thought it did not need cutting on our previously agreed schedule. He then said he would call me when it needs cutting. I said " I do not take call ins, only people on a fixed schedule." After explaining this to him we both agreed that in the future it was up to me wether it needed cutting or not.
    Let me explain the call ins. I am a solo operator, this is my 1st year with any employees. I have already went through 3. when someone calls me wanting their grass cut, it is always "I need it done today" Well for me today is not always the best time. My daily routes are somewhat tight, but not in the same part of town every day.
    Sorry so long, but i have 0 tolence for this anymore, people hire me to do a job, Just let me do it.
    Next year i am thinking about just giving people a price for the year, not per cut. Then spreading the payments out over 12 months. Then if they want me to skip it, i will. But it will be the same monthly payment.

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