What would you do.....

Discussion in 'Lawn Mowing' started by jt5019, Apr 6, 2005.

  1. jt5019

    jt5019 LawnSite Bronze Member
    Messages: 1,432

    Ok.. you have mowed the ladies lawn for about 1 1/2 years now pretty good customer, shes right next to another lawn you service.No real problems but sometimes complains and sometimes asks you to mow it every other week.she also has a drainage issue in the back yard.It can be unmowable for weeks at a time if its rainy.

    Now the question

    You send out renewal letters and she writes back. "I dont want the rider mowers on my lawn. If you can use a hand lawn mower-ok otherwise i will have to have someone else do it"-.. then her name no thank you or anything

    Would you suck it up and use a smaller mower? its not a big lawn 20 mins with a 48 ztr or would you just its not possible and you are sorry.
  2. fazzy815-66

    fazzy815-66 LawnSite Senior Member
    Messages: 303

    I wouldn't do it sounds like a pita. :cry:
  3. o-so-n-so

    o-so-n-so LawnSite Bronze Member
    from Alabama
    Messages: 1,218

    I would continue with a price increase only....because the circumstances have changed from the original agreement. Don't quit her......make her quit you and you might end up with her account anyway at a higher price. If she balks at the new agreement...then move on.
  4. marko

    marko LawnSite Senior Member
    Messages: 963

    Good advice! Always make them quit you. Sounds like maybe a tractor was taken into the back in the past when it was too wet???? Ask her to use the tractor on the front and walkbehind in the back (if that will work)
  5. lawnandplow42

    lawnandplow42 LawnSite Senior Member
    Messages: 508

    yup, thats what i would do
  6. Equipguy

    Equipguy LawnSite Senior Member
    Messages: 370

    We're in the customer service business that happens to cut grass. Remember a happy customer tells 2 people an unhappy one tells 10. :dizzy:
  7. Norm Al

    Norm Al LawnSite Bronze Member
    Messages: 1,227

    i would send her bobbys phone number!
  8. jt5019

    jt5019 LawnSite Bronze Member
    Messages: 1,432

    Yes the tractor has gone in the back when it's wet (only a 48 scag ztr) but i make sure i avoid the usual wet area. Last year it was very rainy here and about 3/4 of her back yard was way to wet. Just walking on the grass water would cover your boots, so i dont even think a walk behind would be much better.I really dont have a problem using the walkbehind my main reason for using the ztr was it was easier to change the hight of the cut and last spring the grass was growing like crazy here.I just worry she still wont be happy she doesnt seem to realize i cant mow it when its that wet without leaving marks on the lawn.She has even asked if i could use my little 21 mower but thats out of the question for the same price.
  9. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    i would take jodi's advice. you should have planned for unforseen circumstances when you originally estimated the job.
  10. grassmanvt

    grassmanvt LawnSite Senior Member
    Messages: 906

    I'm suprised at all of you. No one stated the obvious solution. Sell her a drainage job!!! Than go back to using the z.

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