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While mowing I was stopped by three homeowners in the same subdivision. They all asked if I had time to cut one more. They stated "their guy' has not shown up in two weeks on weekly service agreement. They say they would like me to start and continue from now on. How long would you wait to see if "their guy" shows before you take the accounts?
 

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I would of had them sign a service agreement right there on the spot and did it that day, if you had time of course. Don't do the other guy a favor by waiting to see if he shows up. Go for it.
 

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I wouldn't shove a contract in a new clients' face in a setting like that. Just start working and tell them to go call their guy and tell him they got someone else. Tell them to leave a message if they get his voicemail.
 

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As far as you are concerned you have been hired because the other guy did not show and did not live up per agreement with his customers,The jobs are fair game and close together go cut them NOW!and don't feel bad a bit.
These guys who are no show,no call are fair game for you to take over their accounts.And they came to you you did not go behind anybodys back to get the work.
 

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I'd tell them to call the guy that was supposed to show, tell him they found someone that WILL show up when he says he will, and that the previous mowing arrangment is cancelled. then go get them to sign up, and mow for them. if its all in one area, it wont cost time getting there from another account, so from my point of view, its totally worth it.
 

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I have been a lurker in this forum for a while and have read a lot of the posts here. I think denco5 has ran across the first real "scrub". The guy that doesn't show up! It's not about gear, insurance or taxes. Its about service. Take the acct's and do what you do.
 

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If he has not shown up in two weeks, he will probably not show up again. Unless of course, these clients were deadbeats and did not pay for the service. Be cautious but go for it if you have the time. They are already on your route so no travel time involved. Just do a better job and the clients will take care of the rest.
 

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denco5 said:
How long would you wait to see if "their guy" shows before you take the accounts?
You don't! This is called getting work from being out there DOING it! The same thing happens in the spring. The more you're out there working, the more work you get out there. If this is 3 that saw you and want you to do them, then there is a good possibility there is more. Just do it. Now, if you find out later that this guy's mother died or something, then that is a different story. However, it is probably not the case. I just rolled up on a job of mine that I hadn't been to in almost 3 weeks. It has slowed way down, they don't have much to pick up, and I'm in pretty good shape. I'm going in in the morning to cleanup and cut. They will have 1 more mowing after this. Now, if someone else would've got this job, I probably would've understood. I've been with these people a long time now, though, and they know I do what's best.
 

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I would have done it right then and there, and ask them if they are interested in signing up for next year if you drop off a contract
 

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Agree 100%, lost 4 accounts on one street where people asked me to cut there lawns cause there "Regular guy" hadnt showed up in two or three weeks. They all agreed to my price and I was stupid and said (out of professional curtsy cause I am new to this) give them another week and if they dont show up give me a call. Went by following week and all the lawns were done. They all had hired a scrub crew that charged $15 a cut. (lol these jokers just drive sround town looking for lawns that are long, stop in and ask "can we cut your lawn" lol thats all they do all summer long) So next time some one asks me to cut there lawn, I am going to do it ASAP. Cant feed the family being Mr NiceGuy.
 

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Cooper725 said:
Agree 100%, lost 4 accounts on one street where people asked me to cut there lawns cause there "Regular guy" hadnt showed up in two or three weeks. They all agreed to my price and I was stupid and said (out of professional curtsy cause I am new to this) give them another week and if they dont show up give me a call. Went by following week and all the lawns were done. They all had hired a scrub crew that charged $15 a cut. (lol these jokers just drive sround town looking for lawns that are long, stop in and ask "can we cut your lawn" lol thats all they do all summer long) So next time some one asks me to cut there lawn, I am going to do it ASAP. Cant feed the family being Mr NiceGuy.
Cooper, that was a good lesson learned. When you told them to "give you a call in a week" they figured you was not interested. Lawncare is like romance, when you get a chance you better not turn it down pounce on it right then!:D
 

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As far as the lawns go. I would have done them and not even thought twice. "If you don't show to mow, you don't get the dough!" Those guys obviously didn't even bother to call and explain to their customers why they were'nt showing.

I know this is going to sound stupid, but I'll ask it anyway. But I hear a lot of you saying have them sign a contract. All of my acounts are based on word of mouth and a handshake. What good is a contract if you can cancell or be cancelled at anytime. Or am I missing something? What do your contracts look like? Sorry Cooper, I didn't mean to highjack the thread. :confused:
 

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My vote would be to mow and make agreement same day as asked. Old saying goes 'Strike while the iron is hot'
 

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you know i had that happen to me alot and you know what i do ?....I STOP AND GO CUT THERE YARD and take the other lawn service MoNeY :waving: ...dont know about you guys but im in business to make money and dont worry about other and i dont lowballer no one either ,,,,,
 

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johnl1 said:
I have been a lurker in this forum for a while and have read a lot of the posts here. I think denco5 has ran across the first real "scrub". The guy that doesn't show up! It's not about gear, insurance or taxes. Its about service. Take the acct's and do what you do.
I agree totally - It is not about bids, and charges, it is about service, and making a living. Do what you got to do!!! - I would mow the three even if it required headlights to get them done that day!
 

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Anyone??

I know this is going to sound stupid, but I'll ask it anyway. But I hear a lot of you saying have them sign a contract. All of my acounts are based on word of mouth and a handshake. What good is a contract if you can cancell or be cancelled at anytime. Or am I missing something? What do your contracts look like? Sorry Cooper, I didn't mean to highjack the thread. :confused:[/QUOTE]
 
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