LawnBrother
LawnSite Senior Member
- Location
- SW Ohio
You pull up to a property you regularly service to find a lot of brush/tree pruning has been done sometime last week. The many small limbs have been piled here and there around the lawn, and left there. This is NOT one of your favorite customers (as a matter of fact you have given her a very undesirable nickname). It would take about 10 minutes to move the limbs and brush so you could mow, but know they would throw a fit if you charged extra. Do you: a. Mow around the piles, b. Mow over the piles, c. Move the piles for free, d.move the piles and put a surcharge on the bill. e.skip the lawn , f. call the customer and ask them what they want done before doing anything.
Well, what would you do?
Well, what would you do?