In the past couple of days in my travels, i have driven past 3 properties that i have done cutting and various other jobs (aeration, mulch, hedges) for all year long. One of which has been a customer for about 5 years. At each location i was infuriated to find someone else there cleaning up the leaves. I didn't stop, didn't say anything, but will probably mention it next time i talk to the customers, next year. I think maybe they might have been people going around the neighborhood knocking on doors or something. Where is the loyalty? Next year i am going to make certain that everyone is on the right page when i comes to fall cleanup time.