what would you do?

Discussion in 'Lawn Mowing' started by lawnwizards, Nov 13, 2006.

  1. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    heres a thread i think everybody can chime in on with some input. o.k. heres the scenerio, been cutting for a nursing home all year. paid late every month with late fees. i send out octobers invoice on the 25th that totalled 920.48. got a check in the mail for 543.63 on october 28th. today i just received a check for the whole amount previously owed. 920.48. as of today all they owed was 476.85. o.k. seems they overpaid 443.63. heres the moral dilemna, what would you do? would you call them up and explain to them that they overpaid? would you give them a 443.63 credit on next years bill to ensure they will stick with you? or do you keep the money because "heh, its not my fault they screwed up". so, tell me what would you do and why? thanks, randy.
  2. Fantasy Lawns

    Fantasy Lawns LawnSite Bronze Member
    Messages: 1,913

    I would send them a credit memo fore next services
  3. YardPro

    YardPro LawnSite Gold Member
    Messages: 3,570

    do you really have to ask what the right thing to do is?????

    issue a credit.
  4. BQLC

    BQLC LawnSite Senior Member
    Messages: 574

    Make them aware of the mistake if you don't they will catch it and drop you for being dishonest. Let them make the choice of taking a credit or getting a refund
  5. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    i already know what i'm gonna do, just want to see what you all would do.

    HOOLIE LawnSite Gold Member
    Messages: 3,981

    I send out monthly statements to any customer that does not have zero balance...so the credit would be there for them to see. I don't call and offer a refund but that's an option for them if they choose to call me.
  7. imdawrlus

    imdawrlus LawnSite Member
    Messages: 49

    maby it was a tip?
  8. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Do the honest thing randy and issue them a credit to their account...it's a no brainer.
  9. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    rod, what if grass is over for them and i don't plow. do i still issue them a credit or give them a refund for the overpayment? thanks.
  10. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Personally, I would ask them what they would like for me to do to correct all this.

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