What Would You Do?

Discussion in 'Starting a Lawn Care Business' started by Fox Fire, Apr 28, 2007.

  1. Fox Fire

    Fox Fire LawnSite Member
    from zone 7
    Messages: 21

    Had a first today. A lady calls last week and wants an estimate. So I go by and look , and give her a price. She says her son mowed it a couple days ago, so put her on the schedule for next week. I'm usually in that area on
    Thursdays but it rained cats & dogs Thursday. I didn't make it until today. Called her and she says Saturday is fine. I show up this morning and a teenage kid is cutting the grass with a push mower. I knock on the door and she informs me her son needs the extra cash so she doesn't need me this week. I informed her that I own a business and that while I was standing talking to her, I could be elsewhere making money. I told her that I hoped her son needed cash next week, because i wouldn't be back. Told her to have a good day and left. What would you guys have done?
  2. Allens LawnCare

    Allens LawnCare LawnSite Senior Member
    Messages: 926

    Same thing....good for you.
  3. RedMax Man

    RedMax Man LawnSite Platinum Member
    Messages: 4,051

    I would have just started mowing beside him or started cutting the back:laugh: j/k

    U did the right thing, just move on.
  4. desii

    desii LawnSite Member
    Messages: 194

    You should hire her son (for weekly cuts) and bill her your rate....:)

    I agree, you did the right thing; especially since she wasn't even considerate enough to call you and let you know that you didn't need to come by.
  5. Uranus

    Uranus LawnSite Bronze Member
    from Mass
    Messages: 1,624

    Thumbs up! Doesn't it feel good to be your own boss. You make the rules. I would have done the same thing, get called off 2 weeks in a row. C-ya. Have your kid do it or call someone else.
  6. topsites

    topsites LawnSite Fanatic
    Messages: 21,652

    I just had a similar call... Something about overgrown lawn, yes you know it, end of april spring cleanup, idk... I get out there and the front lawn (which is the nice part) is freshly cut with some homeowner's model but the back lawn (which is a total disaster) hasn't been touched.

    I never stopped the truck, just went to the end of the street, turned around and went on to my next scheduled stop. It is frustrating, I'm like why didn't the dude do the hard part, anyone can eat the icing off the cake, but once whoever eats the icing they can eat the rest, too :laugh:

    Estimate for 'small tree removal.' Yeah, their tree is small, I should've known. 40-foot 8-inch diameter trunk sapling laid on the ground, I should've checked to see how it 'fell' as I suspect someone took a saw and put one cut into it figuring they'd save money: $200 (and hope pray it weighs less than 3,000 pounds or it takes me 2 trips lol) thou I don't suspect they'll call back.

    Had another one wanted an estimate on various things, I get out there and some truck-only with ramps Lco's are doing the work... I got out of the car to get a good look and make sure I had the right address, then got back in and left without another word. I should've known, the customer did mention they wanted one of about every service listed on my ad... It's getting to the point, I only wish when I foresaw this I would just stay home, I could've saved myself some gas and time, but other than that, I think we did the right thing.

    I have, just for amusement, when they think I'll do some real crap pita work for the same price as regular, quoted prices in the range of 3x+ normal and higher (I like to say at least double, but really double and double again), thinking in terms of an estimate for 'grass cutting' as they might've been thinking like their turf is so fine but I see it needs an offroad farming tractor ends up being anywhere from 100 - 400 dollars, I usually don't hear much back from this.
  7. lifetree

    lifetree LawnSite Fanatic
    Messages: 5,369

    Fox Fire -- Congratulations, you did the right thing.
  8. Fox Fire

    Fox Fire LawnSite Member
    from zone 7
    Messages: 21

    Thanks for the in-put guys. Makes me feel a little better about what I did. This is my first year, and only part time. The customers are not comming in like I would like, and this didn't help much.
  9. J&R Landscaping

    J&R Landscaping LawnSite Fanatic
    Messages: 5,095

    Don't let this person get to you. You made the right call and you will get people who want you to cut the grass and who will pay you to do it. Don't get attached to bs pita customers. Its a good thing that this happened early so it will save you time and trouble in the long-run!
  10. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    you did the right thing. she would have done the same thing again in the near future had you continued to try to service her lawn.

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