Ok so here's my problem. I have a customer (a bad customer ) who called me today and complained about scuff marks on her concrete pool deck that happens to be painted. its not just simply painted. supposedly there is 3 coats of paint and its sponged. I don't ******* know, or care for that matter. This was not done by myself. a new employee (just a young kid about 16 or so ) was trimming around her pool. hints a lack of common sence. however i do realize it is my responsibility its completely ridiculous. So any ways she wants me to pay for the entire thing to be repainted (over $300 supposedly). BS as far as I'm concerned. iv thought about dumping this woman because shes done stuff like this several times. i just wanted some opinions on what other people think i should do about this. it seems like shes just trying to get a nice free new paint job. i took some pictures of the pool deck so you all know what I'm talking about.