What would you do?

Discussion in 'General Industry Discussions' started by BaxtersEssentialLawnCare, Dec 13, 2011.

  1. BaxtersEssentialLawnCare

    BaxtersEssentialLawnCare LawnSite Senior Member
    Messages: 297

    wow let it go a whole month!?! I was thinking I need to go spray that place next week if its not paid I'll call just to let them know about the spray (they do have dogs) and just kinda mention it in passing.
  2. GreenI.A.

    GreenI.A. LawnSite Silver Member
    Messages: 2,131

    I love this response, does any other industry wait til after the holidays? do you tell your insurance company, mortgage holder, electric company, credit card companies to wait until after the holidays. I have two custoemrs who if I do not have payment in full by dec 30th then I'll be dropping my letters of intent to file mechanics liens off to their houses on that day.

    If they are normally a good payer like you say then I would simply just call them, and say that you noticed that you haven't received payment yet and that because they usually pay right away, you just wanted to be sure that they recieved the invoice or that something hadn't happen with the payment.
  3. Patriot Services

    Patriot Services LawnSite Fanatic
    Messages: 14,277

    Send the paypal reminder on the 16th.
    Posted via Mobile Device
  4. BaxtersEssentialLawnCare

    BaxtersEssentialLawnCare LawnSite Senior Member
    Messages: 297

    I really think a call is what I will do. They have always been ontime usually pays by the 5th so this is just odd. I guess I just got a little jumpy every other day theres a new topic about some not paying b/c its winter.
  5. ed2hess

    ed2hess LawnSite Fanatic
    Messages: 14,381

    You can take that heavy hand approach but if you don't know how to do that you can end up losing good customers. A payment being a couple months late cost you how much? I figure I can get operating cash at about 5% so a $1000 bill 2 months late cost how much?
  6. ny scaper

    ny scaper LawnSite Member
    Messages: 171

    Good decision. I bill same way (billed on 1st and due the 15th). You should wait until the 16th or 17th and then call. I had same issue and called ont he 17th. The client was like "I totally forgot and was sorry" I received the check on the 19th. no harm no foul with four days late. If they start dodging you and not answer, leave a message. If they dont call back or you dont get the check within a week, tiem to stop by the residence to see whats up.
    Put it this way - would you be happy if you told a client you'd be there on the 10th to do work and they called you on the 8th to"remind" you to come?
  7. BaxtersEssentialLawnCare

    BaxtersEssentialLawnCare LawnSite Senior Member
    Messages: 297

    scaper I get what your saying. I just think that b/c this was out of the norm and with the gas co I work for if I talk to 70 people a day 65 are not paying the bill. I guess I'm a little jaded. Anyway they paid today so its all good. I guess they'll get an xmas card with the rest of em

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