I already made a decision, I just want to see what others would have done in my place...Here's the scenario.... Residential account, $ 265.00 per month in maint., mowing, and spot spraying. Client has been with us for three seasons now. Last year,as many of you know, I switched to Wright Standers. I sold our WB's shortly afterward. This particular yard has 2 rear gates, each are less than 36", the 36" would fit with a little persuasion..lol.I told her we were upgrading our mowing fleet, and asked her to install a larger gate for the backyard. I offered to pay for 50% of the cost, and even offered to contact her fencing company for her. She said she would take care of it. Well, we had to finish the last 4 cuts last fall with a 21" in the backyard b/c the gate was never installed. It's now contract time renewal( 3-1-05, commercials renewed in Dec. 04), and still no access to the back yard? What would you do???