[simsy71]

I have this customer that is getting a big addition put on the back of his house. He asked me not to cut the back yard while this is being done. He is a very good customer and I get alot of extra work from him besides just cutting. I am going to continue to cut the front yard but it is not that big at all. Do i charge him the full amount or not?

 

[fblandscape]

How big is the back yard in comparison to the front yard? How much do you charge for the lawn? If it's a big lawn and you are getting a lot of money for it, don't charge full price. If he is already at your minimum, then that's up to you.

 

[parkwest]

Hmmm!

If I went to a pizza place and always ordered their large but went in for a while and just ordered a small, what would I be happy paying?

You already said he's a good customer....

 

[bobbygedd]

park, bad comparison. if i go to the doctor, and he looks down my throaT, its $50 for the office visit, if i go to the doctor, and he gives me a rectal exam, its still $50. when u finally get to cut that back yard, how high will the grass be? how much extra for that?

 

[parkwest]

bobby, you just hit on another money maker without even thinking about it. Wouldn't your customer expect to pay for the cleanup after construction?

You would make up all the lost revenue and then some if you did it right.

And you would come out looking like a hero to your customer.

Think about it!!

 

[drobson]

I'm with Bobby on this one. Although his comparison is not much better. If you have a contract, he should continue to pay the full price because you are still coming out and performing the service. In fact, it may be a little more difficult because you will be working around the construction guys and their equipment, trucks, etc..

If he's not on a contract, then you may want to adjust your price. But like it was said, if it's already at or near your minimum price, then you need to decide how much you want to make sure you keep this customer happy.