what would you guys say???

Discussion in 'Lawn Mowing' started by scott in the soo, Apr 24, 2004.

  1. scott in the soo

    scott in the soo LawnSite Member
    Messages: 121

    got a call today from someone who wanted a "ball park" price on a spring cleanup.. I hate that. i told her i couldn't give a price unless i saw her property. she said she wanted a price over the phone. I said sorry, can't do that.

    i,m guessing it was probably the mother or sister of one of my competitors looking for my prices..

    what do you guy's think and what what you say to a customer looking for prices over the phone?
  2. lawnmedic1

    lawnmedic1 LawnSite Member
    Messages: 122

    We have a local company that advertises that all quotes can be given over the phone... I personally would not quote anything with out seeing it first...Chuck
  3. houston

    houston LawnSite Member
    Messages: 71

    I would have also tell her that I don't do prices on the phone. Would not worry about it. I gave a price over the phone 1 time and got screwed. Won't do it again for anybody.

  4. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116

    I get about a call like this every month or so from my yellow pages ad. You just gotta deal with this every now and again.

    Just yesterday, this lady called me and her caller ID was private. She wanted a price to trim some shrubs, clean the beds, etc. I told her I can't even give a ballpark without seeing the property. I explain that I'll be glad to give her an estimate.

    Me: "Can I get your name, please?"

    Her: "Mrs Smith."

    Me: "And your address?"

    Her: "Well, let me talk to my husband first."

    It's just something that's going to happen. When people call you with a private caller ID, it's usually not a good sign. When they refuse to give you their name, you know you're wasting your time. When that happens, just end the call as quickly as possible and get back to work. If they won't give you their name, it's over.

    DFW Area Landscaper
  5. EastProLawn

    EastProLawn LawnSite Bronze Member
    Messages: 1,110

    When they ask for a ballpark figure, I give exactly that, the price to clean up a ballpark. Usually gets some good laughs.:eek:
  6. DLCS

    DLCS LawnSite Platinum Member
    Messages: 4,386

    HAHA good one.

    Seriously I will not ever give a price over the phone. Just too many variables, must see the work.
  7. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Ball park for a Spring Cleanup no problem...minimum is $150 and can be as much as a thousand or more...and you said your address is where sir/ma'am?

    Hello? Hello? Click...think I have made my point
  8. scott in the soo

    scott in the soo LawnSite Member
    Messages: 121

    rodfather and eastprolawn,,

    lol,lol,lol. you just made my night....

    p.s. did you baltimore fans catch the game today?? go jays go..
  9. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Messages: 8,745

    I tell them exactly that I have to see the property.

    scott in the soo: I lived up there with my wife for about 2 years while her paperwork(greencard) went through. Right on Alexanderia St. About 1/2 block from the international bridge.
  10. snippy

    snippy LawnSite Member
    Messages: 130

    People that give quotes over the phone are just scam artists who want to get a foot in the door then use every dirty trick in the book to try and up the price when they get there.
    People who get quotes over the phone and then expect the quoted price or a good service are morons who deserve no sympathy.
    Both the above mentioned parties are made for each other.

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