Mother of a good customer wanted 2 3 year old hemlocks replaced, which had died in a screen row. Existing plants were about 7' tall and pretty wide. Told her I would pick up 6-7'ers to replace the dead. Brought them in, planted, left. Phone call 3 days later, does not like 1 because it is not WIDE enough. I politely explained it is going to be difficult to try to find ones that wide (matching 3 year old plants), not to mention if I DO find something, having to pull the existing one out.(Which as you know is not going to be easy---no machine was used.) Of course, older people think anything you say is just an excuse not to do the work...doe s not understand why I cant bring in 10'ers without a machine. "Just get 4 or 5 of your friends" she says. She wants me to look around to see what I can find. The kicker is the only reason I took this job because she is the mom of an existing, and Im just trying to finish up the season...... Just wanted to vent a little. Now I have this on my back.