This is our first season, and we think we have a good contract (all of our customers are on seasonal contracts) and we've had our lawyer go over it and he says it's good, but since it's our first season it's obviously not perfect. It very clearly states that the customer will be billed and they have to remit payment by the due date. If they don't, there will be a $10 late fee for every 10 days overdue. However, we neglected to put in the contract what will happen to their service. Today is the first due date of our first billing cycle. Every customer payed on time except one. Since we're mowing him today, we're going to talk to him while we're there about his payment (he works from home, so he should be there. He's also a lawyer, so he should understand contracts). If he doesn't pay by today, we're going to tell him (or leave a notice, if he's not home) that unless we receive his payment by his next scheduled mow, we're going to suspend service until we receive it. Once we receive it (along with any late charges that may accrue), we'll resume service. Does that sound reasonable, stopping service before late charges are assessed? Or should we mow him again since it's within that 10-day period before the late charges? My gut instinct is to have today be the last mow he gets until he pays, since it was due by today and if he doesn't intend to pay, I don't want to be out more time and $$$ by mowing him several more times. What do you guys do, and is there a clause in your contract that addresses this issue?