when a client calls, after hours

Discussion in 'Lawn Mowing' started by bobbygedd, May 1, 2004.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    i imagine most of you have your business office set up in your home. we "close up shop" around 2 pm on saturdays,and open up again monday morning. at least that's my goal. with the exception of up to 3 days after chemical applications, i don't answer the phone, or listen to the messeges. i resume business on monday morning at 8, at which time i'll listen to messeges and return calls. do you guys listen to messeges and return calls on saturday night, or on sundays? i want my time off, and time off means no business whatsoever, be it physically or on the phone. anyone else?
  2. GreenMonster

    GreenMonster LawnSite Silver Member
    from NH
    Messages: 2,702

    As a part timer, I'm doing the majority or my work on the weekends, and estimating, customer calls in the evening. So, I'm constantly "bothering" customers during supper and on the weekend. It's a necessary evil for me right now

    That being said, I don't think there is anything at all wrong with being unreachable during the days/hours you mentioned. When this becomes f/t for me, I suspect I will probably do the same.
  3. twwlawn

    twwlawn LawnSite Senior Member
    Messages: 283

    My hours are Mon thru Sat, 8am to 6pm. Any calls after that, to include Sunday, won't be answered until the next business day. I use to answer calls or return calls and that was going over board. Never had time with the family. Gotta balance family and work.

    LAWNS AND MOWER LawnSite Bronze Member
    Messages: 1,129

    Few years ago I had this one lady (potential customer) call me TWO mornings in a row at 5am. Left messages both times on my machine. After the second time, I said enough is enough. I returned her call at midnight. And please don't rant and rave about how unprofessional this is. I have no desire to work for some bluehaired lady that hounds me at 5 am.
  5. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    This is Saturday night, and I'll be knocking on doors collecting money tomorrow. You can rest assured of it. They want to play the game, I'll play.
  6. Mikes Lawn Landscape

    Mikes Lawn Landscape LawnSite Senior Member
    from Texas
    Messages: 458

    My phone got turned off I guess I'm not making enough mowing.
    What should I do ?:p

    It just hit me I'll start putting flyers in mailboxes hows this

    Mike's Lawn and Landscape
    Any lawn $20.00

    call for qwality mow

    Oops I forgot I aint got no phone
  7. J&R

    J&R LawnSite Senior Member
    Messages: 835

    I had this happen about 2 weeks ago. Lady calls a 6:30 pm Sat. Says I need you too give me a quote I tell her will be there Monday 8:00 am. I here her husband yell if i can't come now and cut call someone else. I tell her "get your old man to get off is lazy a@@ and cut his own yard" and hang up.
  8. ElephantNest

    ElephantNest LawnSite Bronze Member
    from La.
    Messages: 1,878

    Until I don't need the work, I answer and return calls ASAP.
  9. Mikes Lawn Landscape

    Mikes Lawn Landscape LawnSite Senior Member
    from Texas
    Messages: 458

    I'd go cut it for $20.00
  10. launboy

    launboy LawnSite Senior Member
    from indiana
    Messages: 273

    its only a phone call you don't even have to leave your couch.
    peolpe like promptness and they want attention to there problem.
    im not saying wake up at 5 am to answer a call but if it isa reasonable time in the day and you are not already preoccupied answer the phone or make a call. it shows you truly care.
    but if the person is pita and calling to complain about spmething stupid then make them wait until youare ready.

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