Just curious how others handle service charges (T&M and flat rate) and when the clock starts. In our area, within 10 miles we can have the very low end (nowadays $200K), mid point ($300K - $600K) and the extreme way high end ($MILL-PLUS) of homes/neighborhoods. Sometimes we get calls that are kinda far away (30 minute drive) and there is no other service call in that area to group them with. Some are new customers (recommendations, they know we show up and do good work), some are old customers. Understand, this is NOT a rural area. Three million people live on Long Island. Do you charge more in the high-end neighbor hoods? Do you charge more for the far away customers, to make up for the long drive time? If the service requires something out of the ordinary or maybe a new controller (and you just used your last one earlier), do you charge for the extra time to go to the supply house and back?