Lots of posts on here mentioning losing accounts. I've noticed several who say they will do something like send a letter to the customer telling them if the situation ever changes, etc, feel free to contact us, and that sometimes, you end up getting the account again. The guy I bought out last year had been doing this as a living for around 20 years. He told me once that he had a simple policy. If someone dropped his service for any reason, whether it be price, letting Little Johnny mow, neighbor is going to do it for a while, whatever, he would never work for them again. His theory was, if they drop you once, they will drop again, so why mess with them? I'm just curious which way most of you think?