i was doing a $200 cleanup yesterday morning - took us about two hours when- whilst loading up , "num nuts " informed me that there was a broken solarium window that he was pretty sure he didnt hit with the weed wacker. i'm like, ok, lets go look at the window that you just broke i measured it and on the way out call the glass co for a quote..$315+ tax.. ok no problem.. been a great year.. no mishaps.. so i figure i'll wait and see if customer calls, which would confirm in my mind that it was not already broken. she did, and left a message: job looks great but i have a broken window. i called her back and left a message: no problem, i'll be glad to take care of it. just give me a call back and i'll hook you up with the glass man. well, she hasnt called back. now my question is: if she never does call back, would YOU be persistant and keep calling her back, or just let it go? i already know what i'm gonna do but what would YOU do??