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who does the telling? you, or the client?

Discussion in 'Lawn Mowing' started by bobbygedd, Apr 17, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    when you do an estimate, who tells who what is going to be done? do you allow the client to tell you, or do you tell them? i tend to replace thier, "ok, this is what i want...." with my own, "ok, this is what we do." in other words it may go something like this: i arrive, he/she comes out, and says, "well, i need someone to mow our lawn." i then quickly come out with something like this, " ok, we are in this area on wed and thursday, what we do is , every week from mid april-october, we mow the lawn, weedwack, edge the front walkways (as needed) keep the cracks in the walkways/curb sprayed for weeds, and blow clipping off hard surfaces. this is how we bill......etc, etc." how does it go when YOU quote?
     
  2. greenwithenvylandscape

    greenwithenvylandscape LawnSite Member
    Messages: 134

    I listen to what the customer wants and ask what they didn't like about the last guy then I start talking.
     
  3. SodKing

    SodKing LawnSite Bronze Member
    Messages: 1,641

    First I listen to what the customer needs and then tailor their program to those needs.
     
  4. chefdrp

    chefdrp LawnSite Bronze Member
    Messages: 1,384

    I listen to THEM FIRST and then i tell the person what i would charge for those jobs being performed
     
  5. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Messages: 7,547

    I do it like you. But first I hear what they have to say. It helps me get a feel for them, if they will be a pain, or more trouble than they are worth.
     
  6. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116

    Customer: I'd like to see about getting my lawn mowed.

    Me: Be glad to help you with that. Your name please?

    Customer: Bill Jones[/I

    Me: OK, Bill. I'd be glad to get you a price on that. But before we go any further, I need to be clear about one thing: We do require that all of our customers place a valid credit card on file for automatic payment. Would that cause any problems on your end?

    I start dictating terms on the very front end of the conversation. If they give me resistance to the credit card or start trying to negotiate the old pay a month in advance routine before they even know my price, I just tell them the credit card is a deal breaker. It's not optional. If they aren't willing to pay this way, we simply won't take them on as a client.

    Then we dictate, dictate, dictate. This is what we do and this is what you can expect.

    Later,
    DFW Area Landscaper
     
  7. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    Even before meeting with the potential client, I screen the calls when they come in. If they say they want grass cutting, I tell them exactly what we do, then ask them if that is something that they would be interested in. If they say yes, then I set up an appt for Matt to meet with them. Saves a lot of time this way.
     
  8. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    what made me ask this question? i'll tell you. my wife and i have had the same doctor for over 20 years. it was once just him, in a small office. he since has grown, and his office has about 7-8 doctors. you can call and request a particular doctor, or just take whoever is available. well, a couple months back, i had a bad sinus infection. i called for an apointment, and wanted to go in immediately, so i took whoever was available. the doctor walks in, and i tell him my symptoms. he ASKS ME, "do you think it may be a sinus infection? or, perhaps strep throat? " i'm like...."ummm, i don't know." he says "well, i can't be sure without a throat culture, do you think i should take one? or just try antibiotics, and see if it goes away?" :dizzy: i'm like, "ummmm, let's go with the culture." ok, we do, it comes back negative. he then says, "ok, i think it may be a sinus infection, do you agree?" i'm like, "uh, yea, sure." he says, "ok, well, it says here in my computer that 80% of sinus infections go away without medication, what do you want to do, wait it out, or have antibiotics?" at this point, i think he should be paying me. i said "give me a prescription so i can get the hell out of here." this guy scared me so much, that i asked the pharmecist if this was the right medication , and the right dosage, for a sinus infection. my point....when i call someone for work, or take my car in for repairs, or hire a "professional", i'm looking at them, TO TELL ME, what needs to be done, or what THEY WILL DO.
     
  9. greenwithenvylandscape

    greenwithenvylandscape LawnSite Member
    Messages: 134

    Bobby,
    I don't agree with that Doc but didn't you first need to tell him why you were there? A customer needs to tell us what they need then we can go from there. But, if you do it that way and you sell jobs go for it. I always say if it works for you keep diong it.
     
  10. Charles

    Charles Moderator Staff Member
    Messages: 8,197

    If a doc had asked me those questions, I wouldnt have walked out of that office, I would have ran lol
     

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