This is a copy of a new thread I started in the "Landscaping" Forum. But I wanted to start the same thread in this forum as well, as about half of what we do these days is hardscapes. I'm curious as to how you guys in this forum handle this as well..... -- Just curious if there's anyone here who heavily screens their calls / leads before they ever go out to bid a job. I know a guy who owns a really large landscaping company in another state (e.g. $5Mil a year revenue) who really heavily screens any call or lead that comes through. They don't set any appointments at the time of calling. Each call goes through a 5 minutes questionaire over the phone and then the owner reviews the list of questionaires at the end of the day and tells the office manager which ones to follow up on and set an appt. with and which to ignore and not call back. His criteria is pretty high. But he says this has lead to him landing 95% of the jobs he goes and bids. Just wondering if anyone here has a fairly rigid screening process and if so, what kind of results do you get with that?