I've mentioned on here numerous times that having been in retail businesses in the past, I try to purchase virtually everything from my mower dealer. I realize with large operations that this sometimes isn't practical, but with a solo operation like mine, I figure the additional cost to be minimal. Anyway, the Kawasaki engine on my Gravely started leaking oil yesterday. Took it in, and left it at the dealer's just before closing last night. After work today, I called and was told the part was ordered but probably wouldn't be in until Friday. I told the lady that was going to put me in a bind, because I need to mow before Friday. She said they were busy right then, but she'd talk to Steve, the owner, and call me back. She called back in about 10 minutes and said they were going to give me a loaner for the rest of the week, because he checked and the part might not come in until Monday. This is why I support my local dealer.