Why I Support My Dealer

Discussion in 'Lawn Mowing' started by MOturkey, Oct 14, 2008.

  1. MOturkey

    MOturkey LawnSite Silver Member
    Messages: 2,782

    I've mentioned on here numerous times that having been in retail businesses in the past, I try to purchase virtually everything from my mower dealer. I realize with large operations that this sometimes isn't practical, but with a solo operation like mine, I figure the additional cost to be minimal.

    Anyway, the Kawasaki engine on my Gravely started leaking oil yesterday. Took it in, and left it at the dealer's just before closing last night. After work today, I called and was told the part was ordered but probably wouldn't be in until Friday. I told the lady that was going to put me in a bind, because I need to mow before Friday. She said they were busy right then, but she'd talk to Steve, the owner, and call me back.

    She called back in about 10 minutes and said they were going to give me a loaner for the rest of the week, because he checked and the part might not come in until Monday.

    This is why I support my local dealer.
  2. AL Inc

    AL Inc LawnSite Bronze Member
    Messages: 1,209

    I agree 100%, I've said it here many times over the years. I wouldn't consider buying anything online or at a competing dealer. My dealer either fixes things while I wait, or give me a loaner. To me that's priceless.
    I look at it the same way as with myself and a good client. They are good to me, and I'm good to them.
  3. LedgedaleLawn

    LedgedaleLawn LawnSite Senior Member
    Messages: 377

    My local dealer is an idiot. I took my eXmark in to have a ROPS put on. They broke the choke cable, air locked the hydro pumps, and broke the bottom of the seat off its mounts. I had to push it on the trailer and they refused to fix any of the parts they broke. This is after I had spent 7-9k this year with them. That's why I don't support my local dealer. Glad you have a great dealer near you, wish I did. Can we mention names on here?
  4. willretire@40

    willretire@40 LawnSite Bronze Member
    from VA
    Messages: 1,390

    When I take my stander in for anything they will fix it right then or give me a loaner and say bring it back when I am ready to get my mower. I paid $6200 for the 36" stander. I tried to talk him down b.c I bought another $1500 in handhelds but he said that he will take care of me when I come in but I cant get it cheaper and expect him to go way out of the way when I need him. Glad I paid what I did b.c I blew a hydro line and it took 2 weeks to get all the parts but i got a demo for 2 weeks also.
  5. nosparkplugs

    nosparkplugs LawnSite Gold Member
    Messages: 3,444

    If you have found good dealer service great; however that is not the "norm" any longer. I no longer rule out, the out of state equipment purchases. I have tried to support our local dealers, all have a touch of manic behavior. A dealer will always get their money back some how, some where, and nothing is free anymore. I no longer argue, if I don't like the dealer service or price, I go elsewhere. In general Dealers are crooks
  6. Restrorob

    Restrorob LawnSite Fanatic
    Messages: 11,029

    You can add ANY Business/Profession to that statement........
  7. dishboy

    dishboy LawnSite Fanatic
    from zone 6
    Messages: 6,176

    I can buy parts cheaper, repair myself sooner and grab another mower out of my Garage if I have to wait on parts. . My mower gets fixed when I need it not when the dealer decides to get around to it because it "got busy". That said I buy my mowers and parts from the same two dealers who treat me better than the rest in the area, and they do get the warranty work.
  8. George Mason

    George Mason LawnSite Member
    Messages: 185

    I can't say the one dealer I bought my first mower from this year is a crook, but I can say that I don't like them very much. I recently purchased a stripe kit, they told me it was roller kit (or so I think I was told and openly admitted that I wasn't sure) but when I got it (2 months after ordering it, not having my phone calls returned nor receiving a phone call saying it was in) it was a rubber drag flap I emailed. I simply asked if I could return it, stating I was told it was a roller kit and not a $99 piece of rubber. My email was responded to, "sure you can return it but I know we didn't tell you that it was a roller kit." I responded, still cordially, that why say that if you were going to take the return, just take it and then mentioned the adage that the customer is always right. Boy it unwound quick from there. In three minutes I got an email that reeled off - "maybe I should start taking all of my tips from someone with as little experience as you," "if you know so much maybe you can come in an buy my business and run it," and the best of all, "you always seem to put people on edge whenever you come around!"

    I have been to the dealer four times. Once to look at mowers (all went well), once to buy (all went well), once to see if they had a stripe kit (all went well), and once to stop in and see if it had arrived, this was a day before our email exchange (all went well AND THE BEST PART he spent about 30 minutes showing me some mowers he "had to move," a conversation in which I listened and learned and nothing even hinted at someone being on edge). Anyway, I take delivery of my new Z turn tomorrow, and needless to say I didn't even consider the "mowers he had to move" and went to the other dealer close by.

    This guy was uptight about something, and really let me have it. I teach kids full time and am known as the most relaxed and fun teacher around. On edge, funny, maybe I'll change my member name to "The Edge!"

    Had to vent... look for my pics coming soon of my new Gravely 260H XDZ.
  9. mowerknower

    mowerknower LawnSite Senior Member
    Messages: 766

  10. nosparkplugs

    nosparkplugs LawnSite Gold Member
    Messages: 3,444


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