Our first time using this establishment and this will be our last thanks to our outside sales rep Sean Z. Normally when we rent equipment they walk you through the piece of machinery you are to rent and point out all defects.. This place was not like that and now after renting a rugged machine they called us back and said "we had bent the frame and blew seals out" only after 16 hours of total use on the machine not to mention they gave us the machine with under 1/4 tank of fuel and not working properly. I am surprised at how a nation wide rental company can become so big with terrible customer service. Future renters beware of being nicked and dimed. Bent frame trenching for irrigation pipes..... come on...... what 12" down i was told we bent frame hitting rocks. This is on a Vermeer trencher idk track machine model sx150???. Safety switches were in opp they tried to fix it then later told us to over ride it. Should have never left with the equipment but live and learn hate to see this happen to others. If needing to rent equipment to roll with the demands of your business. TAKE PICTURES!!!!