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why we buy from dealers

Discussion in 'Lawn Mowing' started by sfddelta1, Apr 24, 2010.

  1. There was a post up a couple of weeks ago about buying from a local dealer or buying from home depot or lowes

    here is a prime example of y I buy from a local dealer. Thursday I was tied up in a meeting with a new customer. One of my crews calls me and they had broken the belt for the blades on their 757 deere.

    So I make a quick call to the local dealer they say they will take care of it. When they pulled in the parking lot the tech was standing there with the belt in his and had it on before and was putting the covers back on when I got there.

    It cost me a 120 bucks for a half hour of labor and the belt. Alot of money but there is no telling how much money it saved me in getting right back on the route vs my guys screwing around our shop for 2 hours changing it.

    So that is why I deal with the local dealer

  2. MrRob

    MrRob LawnSite Member
    Messages: 176

    we carry spare belts in each truck & every guy on a crew can swap em out...could of saved you a drive to the dealer!
  3. JFGauvreau

    JFGauvreau LawnSite Bronze Member
    Messages: 1,298

    Ya I was going to say that, spare parts and equipment tools are always handy.
  4. Not sure why we did not have a spare belt on the truck ...... it always seems like it takes half a day for the crew to change a belt if I am not there.

    I knew they could not screw around if they went to state line turf and they were only 10 minutes from there

  5. rcslawncare

    rcslawncare LawnSite Bronze Member
    Messages: 1,684

    yea, Deere responders are really good I here.
  6. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Oh really, around here it takes 30-60 days for that kind of a repair,
    good thing it's a simple thing otherwise it takes them 6 months to a year,
    why I don't buy from dealers anymore.

    Although I also don't buy from Lowe's / HD anymore either.
  7. Alan0354

    Alan0354 LawnSite Platinum Member
    Messages: 4,450

    Not all people are rich to just throw it to the dealer and pay.
  8. mowerknower

    mowerknower LawnSite Senior Member
    Messages: 766

    Sorry, I dont believe what you just wrote. There is no way any dealer will take 2 month to fix a lco mower and still be in business. Even the crappy dealers around here get them fixed in a week. We are always same day unless we need to order parts.
  9. mowerknower

    mowerknower LawnSite Senior Member
    Messages: 766

    HMM, he would have had to buy the belt anyways. So the only extra he is paying is 1/2 hour labor. Probably about 35 bucks. If it takes his guys half a day to figure out how to put on a belt I think he came out way ahead.
  10. MrRob

    MrRob LawnSite Member
    Messages: 176

    you have must not spent time at a crappy dealer. This is the reason we run the brands we run. We'd love to run Toro or exmark, we just cant get em fixed when we have a major breakdown.

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