will dealer/red max back thier product?

Discussion in 'Lawn Mowing' started by bobbygedd, Jun 14, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    in april of 2004 i purchased a red max wacker, split boom, with all the attachments. i think the total cost was perhaps $1350. it was the worst purchase i ever made, i'll tell you why.....if the motor don't run, i lose use of my wacker, chainsaw, trimmers, and stick edger. not a smart purchase. the machine has been in the shop 7 times since it was bought, all for the same problem: it won't start. the dealer makes repair, cheap, say $35 each time. i take it, it starts right up. as the days go on, it's harder and harder to start. within a few weeks, it won't start. bring it in for repair, repeat cycle. now, the dealer is busy, so when i drop it off, i'm without it for 2 weeks at a time. this time i told him that i want him, or red max, to fix it so it don't breakdown, replace the item with a new one, or give me a refund. what will happen? am i entitled to a new machine? i purchased something from another manufacturer, and they did not back thier product. will red max back thier product?
  2. dishboy

    dishboy LawnSite Fanatic
    from zone 6
    Messages: 6,055

    What is the recuring problem?
    Are they considering your problem a defective/malfuntioning part or a service issue such as de-coking or cleaning out the carb.

    I just bought a Redmax blower so I would be interested to know their stance on warranty work, although I do all my own repairs that are non warranty work or when the warranty expires I am curious how they resolve issues.
  3. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    yea, go ahead, call me stupid but....i don't know what the problem is. i drop it off, he fixes it, i pick it up. it wasn't till this time that i told him i want a detailed analysis of why it keeps happening. the first time he said i used the wrong oil. i bought echo brand, but mixed it 50-1 like i was supposed to, he said u can't use anything but redmax oil. i've since used redmax oil, mixed at a perfect 50-1. it keeps happening. i have a redmax blower, great blower, never a problem. i think it's the 7001
  4. Mowingman

    Mowingman LawnSite Platinum Member
    from Texas
    Messages: 4,714

    You should not be paying anything for repairs, as Redmax has a 2 year warranty on it's equipment. Also, you can use any good quality mix oil, not just Redmax oil. I think you need to find a new dealer.
  5. CottonPatch

    CottonPatch LawnSite Member
    Messages: 97

    Contact Malcolm at Redmax. He is in charge of all warranty claims and should be able to help you. Just call the number or e-mail from the Redmax website. Hope this helps.
  6. RobH

    RobH LawnSite Member
    Messages: 142

    It sounds like a defective motor Bobby. Somehow you got a lemon. It is very rare to hear anybody on this site have recurring problems with Redmax equipment.

    I've used Redmax stuff for years and never had the problem that you mention.

    I can't see the oil being the issue. I've been use Echo oil for years and never had a problem.

    Redmax should be able to work something out with you.

    Good luck, I hope it all works out for you.
  7. meets1

    meets1 LawnSite Gold Member
    Messages: 3,850

    Get redmax or dealer to stand behind it. They have a 2yr warrently. Were running with about 8 trimmers and a 4 blowers - no problem!!
  8. Tider6972

    Tider6972 LawnSite Senior Member
    from Alabama
    Messages: 649

    Uummm, why have 'you' been paying for "repairs" for over a year on a unit warrantied for 2 years ???
  9. dishboy

    dishboy LawnSite Fanatic
    from zone 6
    Messages: 6,055

    The only oil related recurring problem other than cylinder-piston damage (not a $35 fix) that I can think of by the description of your problem would be exhaust port & muffler coking. This would be a service issue and not a warranty item. I eliminated that problem on my trimmers by using a sythetic oil. Amsoil works, redline snowmobile and aircooled sythetic is probabley a better oil protection wise, but since I just switched do not know if coking will be a issue.

    If that is in fact your problem P.M. me and I will tell you how to clean the port . It is about a fifteen minute job.

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