Every year for the past 6 years I've sent out spring letters to our customers, telling them we would be starting another season and included any price increase with their letter. This year, I haven't been feeling well, and I was running behind, I hadn't sent a letter. Within the last 2 days, we've received FIVE calls asking, "will you still cut my grass this year?" I was shocked, never realized the calls we would be getting. So I hurried and got the letters out today with the increases. I've read on here plenty of times how guys just show up and start cutting the grass, and the customer finds out about their increase when they get their first invoice. I'm just wondering to the guys that don't send letters, are you getting lots of calls from current customers wondering if you are still in business???