I've always been an advocate of professionalism. Just won another job sole on appearance. Small patio, newly developed community, about 100 - 130 homes. Patio is 11x 17. Nothing fance, just a patio with two steps up to the back door. Customer had 3 estimates prior to ours, varying from $2k to $2500. Ours came in at $3300. Based on my presentation, honesty, and overall professional appearance the customer chose us over everyone else even though they were much lower than his budget of $3k. So, next time your out there, take the time to look the part. Act professional and, spend a little time talking to the customer. Explain the process thats going to take place. I have found that most people, like to know whats going to take place, and the how its going to be done. Just food for thought. PS:This job has already lead to a second job in the same development and we havnt even started construction yet. Figure we should probably get about 5 to 10 before its done with.