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Worked for dead customer.

Discussion in 'Lawn Mowing' started by j fisher, Jan 27, 2005.

  1. j fisher

    j fisher LawnSite Senior Member
    Messages: 294

    Went to do one of my regular customers Tuesday. There were a couple of cars in the driveway which was a little unusual, as there normally not home. Just figured they had taken the day off. About half done with the front yard and a lady pulls up and delievers some flowers. Now I figure that someone is sick, or maybe they've had a baby (younger couple). I finish and load up, leave the bill in the door as usual, and leave. Two days later, I get a check from the mans sister-in-law, and request that I send her sister a reciept.. No explanation. Then as I'm reading the obituaries (I always read them to make sure I'm still living) in todays paper, there he is.. Dead. Died on Monday, the day before I was there. Now, I'm feeling a little bad. Had I known there had been a death in the family, I would have never been so inconsiderate as to disturb them during this time. But hey, at least I got paid. Just hope the wife keeps me on now. Nice year round account. I'd hate to lose it.
  2. grass_cuttin_fool

    grass_cuttin_fool LawnSite Gold Member
    Messages: 3,526

    I think that I would send a sympathy card and maybe a plant garden or a donation maybe to a Vol. fire or EMS station in honor of the customer. Most of my customers, I am on more of a personal basis with them than a buisness one. That is what I would do
  3. Lux Lawn

    Lux Lawn LawnSite Silver Member
    Messages: 2,267

    I usually send a card when that happens to one of my customers it shows that you not only care about their business but their family as well.
  4. andersonmowing23

    andersonmowing23 LawnSite Member
    Messages: 84

    I had the same type of thing happen to me. I had a house I have had since I started, actually was my 2nd account I ever got. The husband got cancer and about 3 months later the wife had some medical problems, not quite sure never really has been the same. I decided to give them a break on their bill. I know you probably shouldn't do this, but they were both retired and really struggling kinda felt bad for them. I'm not saying to do that at all, but maybe you should send flowers or card or something, try to be understanding.
  5. gqnine44

    gqnine44 LawnSite Senior Member
    Messages: 502

    I agree...always send flowers. I would even go to the viewing of some of my clients.
  6. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    hey...lonely wife......
  7. Del9175

    Del9175 LawnSite Senior Member
    Messages: 352

    You're like school in the summertime Gedd, no class. Just teasing ya.

    I had a customer call me the day after his wife die to make the place look nice while his family was in town.
  8. j fisher

    j fisher LawnSite Senior Member
    Messages: 294

    Yea, I had that happen too a few years ago.
  9. jaybird

    jaybird LawnSite Senior Member
    Messages: 272

    most heart patience die on a monday.
  10. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    why is that?

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