Alright, what would you guys do? First off I screwed up. I missed an estimate for a customer last Friday that I had scheduled the week before. I actually had it written on the sheets on Friday, but somehow this estimate totally slipped my mind. so yes I realize that is my fault. Well anyway the guy calls Saturday and leaves an angry message asking why he was blown off. Understandable. But I did not get the message until late Saturday night, and I felt it was inappropriate to call on Easter. So when I got back in today a few hours ago I call the guy. His wife answers the phone and rips into me. For 5 min I listen to her bash me. She even had the nerve to say since she received one of our advertisements, they dont need our services, they called because since we had an ad in the paper we must need work. Then flips out because I did not call her husband back sooner. What did they want me to do call on Easter Sunday? At any rate, I finally cut her off and said"I apologize again, please let your husband know I did return his call." I dont think if I would have stayed on the phone any longer I could have kept my cool. So anyway I just got back and while I was out the husband called, and is on my machine saying we need to talk about this. Do I owe this guy another phone call? I dont know him from Adam. I screwed up. I apologized. I listened to his wife berate me. Is that not good enough? I dont even want to deal with these people at this point. So what would you guys do. Would you return his call, or just let it go? If I do return his call, no MR nice guy this time. I gurantee that.