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Would you follow your customer?

Discussion in 'Business Operations' started by Contract Spot, May 14, 2009.

  1. Contract Spot

    Contract Spot LawnSite Member
    Messages: 43

    If you were asked by one of your customers to invoice you through a website so they could pay you online... would you do it? What would it take to bring you there?
  2. JDUtah

    JDUtah LawnSite Silver Member
    from UT
    Messages: 2,636

    Quickbooks pro with intuit merchant services... they get the invoice in an email.. and simply click "pay" to pay...

    If you mean letting a customer pull an invoice up by logging into your website.. you are talking a few thousand $ plus...
  3. Contract Spot

    Contract Spot LawnSite Member
    Messages: 43

    Let me ask it this way...

    If one of your customers was using a new system that streamlined their payables by managing all of their invoices and payments online... Would you sign up to the web portal and invoice them online, if they asked you to?
  4. NewHorizon's Land

    NewHorizon's Land LawnSite Senior Member
    Messages: 689

    How much money are you getting? It may be worth it.
  5. JDUtah

    JDUtah LawnSite Silver Member
    from UT
    Messages: 2,636

    Depends on if it cost you... the probability that other customers will do it... the amount of time it takes to send the bill through it... etc...
  6. Contract Spot

    Contract Spot LawnSite Member
    Messages: 43

    In this case, we are the invoicing/payment solution and the customers using it will be property managers. It will cost the contractor a 3% transaction fee to use our system only if their property manager pays them online. If they pay by cash or check, it will not cost anything.

    Our prediction is that property managers will invite their contractors because of time saving benefits and that contractors will join them because they were invited. We designed it to be very simple so that the invited contractors could then manage their entire business online... but I guess we will have to see if our invitation prediction is even correct.

    What do you think? Would you try it for 3% if your property manager asked you to? If not... why?
  7. lilweeds

    lilweeds LawnSite Senior Member
    Messages: 595

    Yes, but only if the discount was only available for let's say 15 days from the invoice date. I take credit cards, there is no benefit to your system to me.
  8. JDiepstra

    JDiepstra LawnSite Bronze Member
    Messages: 1,511

    No I wouldn't do it unless it was a very large customer
  9. Contract Spot

    Contract Spot LawnSite Member
    Messages: 43

    What do you mean discount? Is our 3% less then what you are paying now?
  10. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    I never did understand why I should be the one to eat the % commission, when I am sure the customer won't.
    I don't pay a different price at a store whether I pay cash or credit, none of the employees hand over the fee either, at least not directly.

    So where does that fee come from, one might ask?
    I say it seems to me credit cards are a thing for big corporations and their banks, my answer.
    Last edited: May 14, 2009

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