I dropped a customer that was a pita and sent her the final bill. When I first went to do her estimate, she told me about all her problems including her husband is dying. I felt sorry(never again) and gave her a low price- she accepted. It turned out to be a nightmare. She could afford to have all kinds of other work done. Everytime I showed up, someone was their doing some sort of work. Here is the timeline of events: 1. Gained customer 2. 2nd week, she calls to cancel cutting for the week due to workers at her house 3. Sent bill, she sent payment and took out the tax herself along with a note saying that she has been inbusiness for 30+yrs and she was not going to pay sales tax. 4. I sent her a letter with the pa sales tax law(Thanks Jodi) and she did send the sales tax. 5. The quote I gave was for the front, left and right side of house(keep in mind that I gave her the underpriced cut). She had the back seeded about 1/3 more area. 6. She expected me to cut the back for the same price. 7. I sent the final bill 8. She sends a check for 1/2 $13 with a note saying I caused her stress and because I did not cut the back, she was only sending the $13 What would you do? Here is my letter that I am sending Your thoughts??? Dear Mrs. O’dell, I have received your ½ payment for services performed by us on 5-12-06 along with your note which I would like to address. The estimate I gave you was for the grass in front and left and right side of house- not the back. You did not have any grass in the back. The price I gave was $25 which is way below industry standards. The first bill I sent you, you took it upon yourself to tell me how to run my business and not include sales tax and wrote on the invoice about your 30+ years in business and I was wrong. I then had to print PA’s law on sales tax collections and mailed it to you. I received a call from you to skip your Second week cut. The grass continued to grow and the following week, my crew had to double cut your lawn and I still only charged you $25- (you saved $25). The 4th week, we came by and could not get into your driveway. I lost money on your lawn and couldn’t afford to do that anymore. That’s why I sent you the final bill. I can’t afford to give away my services. Making the decision to only send $13 for our labor, fuel cost in vehicle and all other costs is not acceptable. This is not a hobby for me, it’s a living. Enclosed is your balance for services rendered by us on 5-12-06 God bless you and I hope in your business, your customers paid for agreed services in full. Ken The reason I said God bless you is because she wrote that at the bottom of her letter.