I just wanted to let Mr. Wright and Velke know, if they're watching the boards here, that I have made more than one email request for information at their website link firstname.lastname@example.org, and have received zero replies. You might want to light a fire under whomever is in charge of handling those. One was a question about grass gobbler brackets, which Mr. Velke answered here after I mentioned it, and another was a request for more information on the new Velke mower. I already passed on the velke mower in favor of a 32" toro because I wasn't impressed with the commitment level I saw for the launch. Some guys here with one or two employees have more highly developed websites. You know, sometimes those annoying email requests for brochures and whatnot actually pay off. How many emails can you afford to pay a person to answer for the lost income Wright would have made on that one sale? They shouldn't be ignored. If you don't want the emails, just pull the link off your website. One no-reply is an oversight. Two sounds like a problem. Costs for fancy websites and staff to handle emails are black and white, but there's no way your income statement will ever reflect lost sales from people who didn't even bother to check your mower out in the first place. I'm curious how we're supposed to be induced to buy your products over the multitude of competing models if we can't get even basic information on them, information that most other manufacturers have readily available in great detail on their websites. I can't imagine it takes many resources relative to the size of your sales to include a full set of stats on the mower on a web page. The velke turning video is interesting, but we don't mow on pavement and race driving a mower in circles bears little resemblence to real-world mowing conditions. For the bandwidth that must require, I bet you could put a lot of info up on the new mower showing customers why they should go check it out over the competiton. And please don't refer me to my closest dealer. It's an hour's drive away and there are a dozen brands competing for my dollars. I don't have time to visit each one to find out what size tires it has or how much it weighs or how long it is, to know if I should even consider it. Besides, my closest dealer didn't even have a stander on site to demo when I went by to check those out. I bought an Exmark Lazer Z hp instead. Woops, another lost sale. Wright isn't alone. I've had several requests for prices or info ignored by online dealers of accessories or mower manufacturers. Perhaps it's the spring rush. But I get busy this time of year too, and if I ignored a customer's call, I wouldn't expect to have them as a customer for very long.