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Discussion Starter · #1 ·
Same story now thread as the old one got out of hand and was locked.
No comment on that.
SO I will continue my quest for Wright Mfg. to accept the fact that they have sold me a lemon and to do something fair about it.
Please folks keep this thread inline. I tried but it got out of hand according to the moderator and I am the one losing again. My intent is to keep pressure going for Wright to come to the table and agree on a settlement that is fair. To date they have made 2 offers wich I did not feel were adequate but it did tell me they are feeling somewhat that something needs to be done.
I know we both want this to end but I am just not ready to throw in the towel and drive the Sentar into the river. Almost......but not quite!! hahaha
 

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If the drive system was replaced and the machine still did not drive of course Wright should be responsible, if nothing else as a parts warranty issue.

If a component fails and the machine is out of warranty, Wright has no responsibility to repair the machine for free. However, if the machine will not work to some reasonable degree as originally designed, I think Wright has at least a moral obligation to provide updated parts that will render the machine operable. Maybe not for free, but for some reasonable cost, perhaps at the price Wright pays for the components.
 

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Discussion Starter · #5 ·
The rest of the machine is fine to answer the 1st question.
To answer the 2nd question I believe they are responsible as a reputable company to make some fair adjustment. Not sure if I would say morally or legally. I guess the issue here is a matter of principle.
Keep in mind the machine had a short parts only warranty and the other one I bought wasn't too bad. We did spend some money on it in less than 50 hours but I never asked for anything from Wright. This one however has been a money pit since we got it.
It is most likely easier to absorb if the money came out of your pocket. No offense by that comment but I am sure most will understand that..
 

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In 30+ years of working with dozens of equipment manufacturers, they all have had reps that will come out and diagnose problems that the dealer can't fix.

If you replaced the drive system, and it still didn't work, and it's a late model machine, it should have been time for a Wright rep to look at the machine.

You can't expect a prepetual warranty, but you can certainly expect a reputable manufacturer to provide parts and service that make the machine actually work.

There is a such thing as an implied warranty, ie, mowers should mow, drive systems should drive, etc.
 

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have you checked about a lemon law yet? if it is a lemon, you may have many more options depending on your state.
 

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Discussion Starter · #8 ·
I think the lemon law may not apply here. I do not plan to take the legal avenue. I still have hope for an equitable offer from Wright.
Maybe I am dreaming but..hey...that would be the wright thing for them to do.
 

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br,if you don't mind me asaking what have they offered? And I don't want this to get off topic and get locked but, Fareway you need to take your $.02 out of this.
 

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why not take the legal route? if you can PROOVE that there are known problems with these units, and it was not disclosed, you can probably get them to give you your money back. I would at least talk to a lawyer and see if you have a good case. after all, it's $5000 that would be lost other wise.

btw, is it only the drive system that is going bad? do you know what is going on, and why it is breaking?
 

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Discussion Starter · #11 ·
The units were sold with a parts only warranty for 60 days or something like that. I have gone thru the legal junk before and it seems never really came out well for the effort involved so I am ruling that out.
What I am asking is that Wright come forward and negotiate fairly for an end to this. The best offer I have had from Wright was allowing me to but a new Stander for about $1400 less than the Channel Partner Discount. I admit that is a good price but it doesn't make up enough for me to feel satisfied with the investment I have in the machine.
I think I already mentioned my version of a fair offer, which by the way, still has me losing money. I can live with that if Wright can come forward and agree to it.
Thanks guys for keeping this on track. I don't want this to be closed or deleted.
 

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br I wish ya the best man I do I hope that they do somehow "sweeten" the deal for you. You never know though they could have all the big wigs in a room thinking of a way to make it a win win situation for both you and them. Again good luck and keep us posted on the outcome.

Rob
 

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Discussion Starter · #13 ·
I forgot to answer one of the questions asked...
The right side hydro pump has been replaced twice (which means the 3rd pump) and the wheel motor on the same side has just been replaced. The hydro's chatter like crazy once warmed up, have virtually no reverse and the dealer has no idea what else to do.
This unit now has just over 300 hours on it. It had around 100 when I bought it from Wright.
We bought this unit as a backup but I have since purchased something else because I just can't be put in a situation without an operating mower.
Again, I still have a Wright Velke and a Wright Stander which I am very pleased with.
Years ago I bought a Ford Escort which ended up the same. Ford made it right for me to trade it in. I never left Ford as a customer and still own 8 FOrds!!!
I would still like to be a Wright customer. I do have to admit I am losing a little faith though.
 

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but if you send them a letter from a lawyer, stating your case, and that they did not fully disclose to you that there were known problems with these units, along with your offer, and say that you would really like to settle out of court, they may just take the mower back, as it would be cheaper than fighting it.

I can ask my dad, who is a lawyer, to take tell me what he thinks when he gets back from a trip on wednesday.
 

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Discussion Starter · #15 ·
TC..I appreciate what you are saying but in light of the previous thread being locked please do it back channel. I don't want this thread closed and I think it is borderline from what I read to get into the legal stuff here.
I do appreciate it though and look forward to your email.
 

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I just saw your other post, do you KNOW why the hydro's are chattering? there are only four options. 1. it is in the linkage between the power take off, and the hydro pulley. 2. they are faulty pumps. 3. it is a mismatched hydro pump to wheel motor. or 4. it has the wrong oil, is not being cooled enough, or is exceeding it's flow limit (would mean #3 was the case). I think it can be fixed, as long as you figure out WHY it is having problems. what did wright change on their new hydro's? are they different pumps? differen't hoses, different filter? find out what changes they made, and it may lead you towards a solution.
 

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Discussion Starter · #17 ·
IN my efforts to get things right I took the machine to an Wright Dealer. It has spent as much time there as ti has in my possession. They are a good dealer and this is the only machine they have never been able to get fixed. They see my coming and roll theri eyes!!!! hahahah
They told me in other words that they just don't know what else to do.
I know the units were retrofitted with trans coolers. The levels are all good and the proper fluids are in the machine.
Wright told me it wa not practical to send it back which I full y understand. They told me I could salvage the engine etc....
I have listed my desired settlement and sincerely hope the rep thinks again and comes back to the table.
 

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I know, but SOMETHING has to becauseing hydro's and wheel motors to blow, they just don't blow for no reason. could you take one apart, and see why they were damaged? did something crack? were the bearings worn unevenly, are the hoses too small?

I have a couple of other friends who I think could help you over the net.

I don't want to get the thread shut down, so, my E-mail is [email protected] if want to use that, just E-mail me, and I will reply.
 

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BR-549--thank goodness you got that unit instead of me. I bid on dozens of them but no where near your winning BID.

why don't you take your purchase prices, tax write offs, trade in discount and get a new machine?

I think e-bay bids are buyer beware, period. unless stipulated otherwise and you knew what the stipulations were on this bid. 60 DAYS....

I say take their offer and quityour*****ing.

GEO
 
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