written warranty on plant stock

Discussion in 'Landscape Architecture and Design' started by JML, Feb 5, 2001.

  1. JML

    JML LawnSite Senior Member
    Messages: 415

    how long of a warranty do you give your customers that you do landscape design/install work for. do you give them something in writing or do you just tell them? thanks

  2. Andrew Hardscape

    Andrew Hardscape LawnSite Member
    Messages: 37

    We warranty our installed plant material for 12 months. We have detailed warranty sheets that states warranty, conditions, plants installed, etc. The customer must sign 1 copy of the warranty and return to us stating they agree and understand the conditions.

    If anyone wants a copy of our warranty sheet please e-mail me and I'll zap it over to you.
  3. Ocutter

    Ocutter LawnSite Senior Member
    Messages: 314

    If the property looks good to us, we usually bid on the cutting, fert. program, shrub trimming, mulching, etc. Its a good bargaining tool. We say that if they go with us for the whole thing then we upgrade the guarantee to 1.5 or 2 yrs. 1 is the ave.
  4. Stonehenge

    Stonehenge LawnSite Bronze Member
    from Midwest
    Messages: 1,276

    We guarantee plants for 12 mos. I also have care instructions I give to the customer upon project completion. While I do expect them to follow the instructions, I'm not always that strict that they adhere to the rules, so if something dies that they may not have taken appropriate care of, I may replace it anyway.

    I'd more often rather have a happy customer than be right.

  5. Lanelle

    Lanelle LawnSite Bronze Member
    Messages: 1,361

    We do the same as Stonehenge. Better to keep the customer feeling positive than to quibble over $8.00 We have a written warranty and care instructions.
  6. Island Lawn

    Island Lawn LawnSite Senior Member
    Messages: 632

    a local competitor offers a 1 yr on his plantings only w/ maintenance agreement.
    I heard him explain his policy:
    "The homeowners (or their scrub lco) sometimes unknowingly kill stuff. I can't guarantee someone elses work."
  7. Michael Fronczak

    Michael Fronczak LawnSite Member
    Messages: 230

    we give 1 year on plantings. A nursery gives 3 to it's design/install customers. We don't do alot of install work right now, we're to bust with maintenance. Planning to add a install crew in next year or so, they would also take care of mulching. When I do that I will add a 5 year guarntee, provided we are on the property for regular maintenance services. I still have to work out all the details (minimum service amounts). But I belive it should work very well.
  8. Fantasy Lawns

    Fantasy Lawns LawnSite Bronze Member
    Messages: 1,912

    in a written "agreement" we offer 3 months without our maintancence ...or 12 months if we maintain the over-all grounds ......

    of coarse excluding acts - events such as acts of god, vandalism or improper operations of systems not under our maintenance (Irrigation) ;-)

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