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Wrongly Accused

Discussion in 'Lawn Mowing' started by yokes, Oct 24, 2006.

  1. yokes

    yokes LawnSite Member
    Messages: 44

    A customer has wrongly accused me of braking her fence. I explained to her that it was not me and that there are many other ways that the fence could have broke. The customer was not having any of this. She said,
    "I know you broke the fence. I am not paying another cent until you get over hear and fix my fence." Anyway she decided to cancel her service and she still owes $130.00. I am afraid she will not pay up. How should I handle this issue?
  2. metro36

    metro36 LawnSite Silver Member
    Messages: 2,417

    What kind of fence and how hard to fix. I would just fix it and add the cost to the bill.
  3. John Gamba

    John Gamba LawnSite Fanatic
    from ct
    Messages: 10,812

    Find out how it got broken, then tell her. then tell her she owes you 130 dollars.

    If she doest pay call the collection agency.
  4. covalawn

    covalawn LawnSite Member
    Messages: 32

    I've had this happen....A customers fence came loose from the post and she asked if I did it. I'm pretty sure I didn't but maybe I hit the post and knocked it out???? Luckily I had some screws in the truck and just put it back up...but it does suck to get accused of something you don't think you did.
  5. jsf343

    jsf343 LawnSite Bronze Member
    Messages: 1,785

    How does she think you did it? If you know 100% you didn't do it, I would let her know you have done the work and fullfilled your obligations now its time for her to fulfill hers. Be nice about it but be firm. If she still does not want to pay send her a new collection letter every 30 days. Quickbooks has them, or you can find them online.
    As for the fence I would stick to your guns unless you did it. If you did... either fix it or have her get someone to fix it and pay the bill by doing her yard?
    just be nice, but also stand your ground if you need to.
  6. puppypaws

    puppypaws LawnSite Fanatic
    Messages: 9,148

    If you like the account and the owner pays on time and gives you no other problems just fix the fence and work the money back out of them in a suttle manner and everyone will be happy, now if you don't like the account and it is more of a problem than it is worth that is a different situation. I guess it just boils down to if you want the account or not, you can get your money back out of people and make them happy they let you have it, psychology is what it is called.
  7. Waterscapes By Design

    Waterscapes By Design LawnSite Member
    Messages: 237

    Man if its just a privacy fence and one plank is messed up or something, go get it and fix it, especially if you do other yards on the street....And in the future if you notice lil things like that while you are mowing, bring it to their attention by leaving a lil note or something so that it doesnt come to this....

    It sounds like you lost the client already by what ya said (in this post). If ya dont have any customers around her then its not worth it anyway...
  8. John Gamba

    John Gamba LawnSite Fanatic
    from ct
    Messages: 10,812

    Can ypu post a pic of the fence
  9. Sam Eye

    Sam Eye LawnSite Member
    Messages: 14

    Sounds like she's convinced you did it. If it's "no big deal" to repair it, then do so. It'll leave a positive image of you and your company and you might even see the $130. she owes you.
  10. lawnworker

    lawnworker LawnSite Senior Member
    Messages: 897

    Do you have empolyees?

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