i opened my emails, from 2 different clients, this is what i saw: " bob, just wanted to thank you once again(2nd letter i recieved from them) for the excellent work you are doing at our property. since hiring your service 3 years ago, i our property went from worst on the block, to best on the block. keep up the great work, and thanks again, jon do." Letter #2: '"we would like to cancel our contract effective immediately. we have given you ample time to improve our property, and we are very disapointed. in comparison to the other professionaly maintained properties in the area, ours is by far the worst. " customer #2 had a "lawn" that was more than 50% weeds when i started there just a few months ago. today, they have no weeds at all. thier flower beds are infested with weeds however, and they feel i should weed them (at no additional cost, over 3 hrs weeding!), because they feel that this is all part of maintaining thier property. they are also requesting a partial refund on the advance payments i recieved. they feel they are entitled to a refund, because they are not satisfied with the service. i explained that they will not recieve a refund. wether or not they feel "satisfied" , i did perform the work that we were contracted to do, and was making better than average progress on thier property, which was obviously neglected for years. i explained to them when they signed, that it would take at least a full season to get the lawn where i wanted it. they agreed to be patient, and let me do my job. with the work we did, and by recieving one payment a month in advance, we are square on the bill right now. would anyone give a partial refund? how will i handle it? a brief email stating the facts i just mentioned, and that's it. no more contact whatsoever. i'll ignore any further attempts to contact me. you can't please em all guys, unless of course you are giving stuff away. anyone giving a refund?