I "had" a referral customer who is a little off the chair. She wanted me to mow the lawn for her this season. I did not do much research on her but I did give her a decent price to mow weekly. Its a 15 minute job mowing and trimming on a 6500 sq ft lot. I was there twice already and I last mowed Thursday. I get a message today (saturday) from her stating that it looks like I used a riding mower to do her lawn. I called her back and did in fact tell her that she never specified that I was to use a walk behind mower. She then began saying that she does not like riding mowers and that I told her that I would be using a walk behind mower when I did her lawn. I told her that my rate for mowing wouldn't have been 30 dollars if that was the case. SHe then asked what it would be for me to use a walk behind. Knowing where this was going I said 50 dollars per cut. She told me that she paid twenty last season. I said I am sorry we can't come to this agreement and I would be sending the final bill. I am not surprised and not upset at giving this one back to the scrubs. Selectivity is the key to happiness. I also remember that 10 years ago I would have done what it takes to keep her. Not anymore. I know what a PITA is and her picture would be next to the definition.