Jeeze, you new guys here at Lawnsite are starting to confuse me. In one thread you want us to tell you how to run your business and in another thread you're complaining because we're giving all of the secrets away. Make up my mind. P.S. I have a whole pocket full of secrets that span the entire business from getting customers to making maintenance easier on your machines and I ain't telling no one. And for all of those guys who said that a rude responce was the way to handle complaints about walking on the neighbors lawn. BBZZZTTT Wrong way to handle it. Only a complete moron would get rude with a potential customer who could easily give you good or BAD Good Will otherwise known as Word Of Mouth for the uneducated. The solution is simple, STAY OFF OF THEIR PROPERTY. Jeeze.