i was astonished, when a client sent me a letter, with these very words. here, is the scene: she was a pita for sure. never on quality, but, she wanted it, only when she wanted it. she called during the drought telling me to skip. then, after 11 days of heavy rains, she wanted me there, THE VERY DAY it stopped raining. nope, can't help ya. well, she called b!tchin, and was told flat out, "i will get there, when i get there, END OF DISCUSSION!" this upset her, and she cancelled. i guess though, she thought since she cancelled, she didn't have to pay the final bill. yup, it was a whopping $26.50. i sent bill, due date came and went, no check. sent another bill, no check. then, i made a phonecall. you see, she gave me her daughters phone #, incase i needed to reach her, cus she's there alot. i also have her own phone #. so, i left messeges, at both her daughters house, and hers, "hi, this is bob from xyz lawn service. your bill is now more than 60 days overdue. the next letter you will recieve, will be a summons to report to court. may i suggest, that you just pay the bill? it's only $26.50. if it goes to court, it could cost you $200-$300. i hope we can rectify this without getting the courts involved. i've yet to lose a case." WELL, she did send a check immediately after that. but, it came with a note, " bob, who the hell do you think you are? your business ethics are terrible, and how dare you threaten me the way you did. i hope for your own good, you learn how to conduct yourself more professionally." now, the only problem is........the bill was for $26.50. the check, was for $25. i sent a new bill, for $1.50, along with a note, "payment must be made, in full, withing 10 calender days, or, legal action will begin." so, i ask you fine people, was there anything unnethical about the way i conducted myself?