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Your Dealer

Discussion in 'General Industry Discussions' started by Gene $immons, Mar 28, 2007.

  1. Gene $immons

    Gene $immons LawnSite Bronze Member
    Messages: 1,028

    Would they replace for free, a belt for your ZTR which broke after exactly one week after you bought it?
  2. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    LOL. Yep! That HAPPENED to me, actually! It was with my Gravely front deck, though.
  3. 1cooltreeguy

    1cooltreeguy LawnSite Senior Member
    Messages: 630

    Depends on (1) your relationship with them & (2) what was the reason it broke? - Alot of times pulley tension is the reason a belt keeps coming off and when it does - belts fray, rip, tear and break. You could prob. talk them into replacing it though.
  4. nobagger

    nobagger LawnSite Gold Member
    from Pa
    Messages: 3,065

    I would hope so...We just spent 9k for a Lazer HP (and a Trac Vac) and I'm going to be a PITA!!!!! if I need anything for it.lol The manufactures and or dealers should be offering all of us free maintenance for a year with the costs of these damn things. My dealer offered me a free Pepsi so I guess should be happy with that.:hammerhead:
  5. sildoc

    sildoc LawnSite Silver Member
    Messages: 2,925

    After a week hell yes. No option. I would ***** and complain till they did and cost them more money than that belt cost them.
  6. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    More likely than not mine would, but by the time I'm done running over there and back, I'm further ahead if I just slapped the spare on there that I keep in the truckbox. Then if it's major, half the time I'm still better off fixing it myself when I know I won't see my equipment for months if I drop it off. Ok, not true... If I call them numerous times every single day and hound and pound on them, they get it fixed pronto, but I just don't got the tolerance for it.

    It shouldn't be like that, but they're small guys like myself (ok a little bigger), and if I don't give Jaguar dealership type of service to my own customers then I can't expect them to, either.

    One thing that amazed me thou, and this is a lesson to remember if you order something like from out of state:
    Despite the shipper's claims that a manufacturer's warranty can be repaired by any authorized dealer, I learned that dealers whom you did not buy it from probably will NOT work on it lol. Yes, they'll check it out (and they do), but to get it fixed (like if it's a big problem), good luck all I gotta say.

    Ahhh yes, good times, got'r fixed thou (valve problem).
    I just fix most stuff myself, I figure likely the dealer's got his hands full with folks who can't / don't want to / whatever, it's cool.
    I save myself the hassle, the fuel, the time, the labor's all the same, parts are usually cheap, I think it adds out, idk, whatever.
  7. procut

    procut LawnSite Bronze Member
    Messages: 1,852

    Most likely yes.

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