I am curious as about the level of service your distributor offers. Delivery- Minimum orders, certian radius, certian timeframe? Tech Support- Are they willing to talk you through it on the phone, willing to come out to a job site to assist you with a problem? Designs- Will they do a design for you if you give them a property sketch? Do they charge for this? If so, how much? Take off's- For commercial jobs, if you give them the plans/specs, will they do the take off's and give you a material list/quote? Bid assistance- Would they go to a site with you to assist in a design/bid? Perks- Client apprication lunches, gifts with purchases (hats, t-shirts)? Counter help- How helpful are the counter folks? Do they have a good knowledge, or do they only know model numbers? Referrals- Do they ever send a potential client your name and number? Convience- What are there hours? I am just trying to see how distributors compare. If you could, please indicate if your distributor is a local company or national. I don't necessarly want names, or even brands. Also, is there anything that a distributor could do to win your business over another? Anything that your distributor does not do that you wish he did?