How tolerant are you with estimates / consultations? #1. I never schedule estimates for 1st thing in the morning. My first estimate is no earlier than 9:30 am. Over the years I have gone to people's home at 8:00 or 8:30 am, only to be told to wait outside, as "my husband is in the shower", or "my wife is getting dressed". It never fails. Every time. So about 3 yrs ago I stopped the early estimates. I did make one exception, we had a customer that is of high ranking command staff for the US Airforce. He wanted me at his house early in the am, because I knew he is top brass in the military, I knew he would be waiting for my arrival. #2. I almost NEVER do ANY Sunday appointments. There are exceptions. If I know I may be passing thru a particular area on a Sunday, and I get a call for an estimate in that area, and if I believe I can be in and out quickly - I 'll schedule it just to keep muself from driving there again and wasting gas and time. #3. Saturday Appointments are offered February through May. And October through November (due to daylight savings time). Memorial Day weekend is the point where I stop doing weekend appointments for the summer. I have a personal life and a family. I HAVE to draw the line! #4. I try to make my last appointment no later than 4:30 PM. Appointments usually run about 1 hr. I typically live an hr away. This puts me home at 6:30 pm. Any later than that and I barely have any time to play with my kid. People always say "I get home at 5:30 or 6. Well here is my mentality: People can take off work for a $300 dentist appointment, so they can damn well leave work early for a $10,000 - $55,000 landscape. It also establishes how serious they are about having the work done. #5. Before going to an appointment, I always try to call the people to confirm. Many folks forget their appointments. Nothing makes my blood boil more than rushing to an appointment and finding no one there. #6. If no one is home when I arrive for the appointment, I typically wait FIVE MINUTES. I have a small company, I wear many hats, and always have alot on my plate. I don't have time or patience to sit outside of someone's home not knowing if they'll show or no show. I then leave my business card in the door. #7. Phone Numbers! This has become an art! Seems lately many a folk wanna give me only their cell phone number. Thats fine and dandy. But...I have had a few people (usually stay at home moms) that don't even turn their cell phones on! Making it hard for me to reach them to comfirm the appointment, or for me to advise that I'm running late. So now I'm finding myself having to become more forceful in obtaining the house number. #8. Also, if I do not get a response to the appointment confirmation call, I do not go to that appointment. And I do have a polite way of expressing this when I call to confirm and leave a message.