I was thinking today while mowing. Theres alot of talk on here about how we're a LCO paying the big taxes, keeping legit with all the big expensive equipment so therefore its our way or no way when it comes to "working for" the customer. Now then my thoughts on this is, I've never seen a company owner be as..bossy i guess you could say, towards a customer. I see all these people with 20 page contracts, or the customer says one thing and they have a hissy fit and instantly the customer is a PITA and not good enough to be a customer of yours. But really, they are the PAYING customer, we technically are working for them for the 30 mins or however long we're there. They are paying for a service and they want that service to be up to par 100% for what they paid, and really our service is not cheap due to all the crap we have to pay our for being in business and just the general costs of labor. So I want to know, how many of you are really as bad a$$ as you say you are on here? And how is it that the customers keep you around? If I go to a restaurant and I pay top dollar for a big ol steak, it better be top notch and the waitress best be bringing me drinks as I want them or she's not getting a tip and I'm gunna complain to the manager about the food if its not top notch. So how many of us have ever complained about a service we've gotten? Not trying to be a d!ck (not much atleast) but I see alot of talk about being big and bad and I've never really seen it or heard of locals being this bad a$$ renagade lawncare owner.