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your warranty ran out

Discussion in 'Irrigation' started by unit28, Jun 23, 2007.

  1. unit28

    unit28 LawnSite Bronze Member
    Messages: 1,554

    well I did an install and included a three year warranty.
    the next week rolled around and the homeowner's calling about a leak.

    I checked it out and all it was,
    was a shrub was planted in front of a head causing water to puddle up. SO I moved the head over.

    As I'm walking back to the truck I noticed a rain-sensor on the gutter, and sure enough her landscapper installed it after I insalled the system.

    On my contract it states no one shall work on the system without my knowledge or authorization to make adjustments.
  2. WalkGood

    WalkGood LawnSite Bronze Member
    Messages: 1,910

    You should have told the customer the landscaper must move the new planting blocking the head. Hope you charged for moving the head over.
  3. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Messages: 50,521

    I'd certainly bill the full amount for the work, and not accept any arguments whatsoever from the homeowner, reminding them that past-due accounts get no benefits of a guarantee. They get to pay for the pleasure of changing the landscape.
  4. unit28

    unit28 LawnSite Bronze Member
    Messages: 1,554

    At first I was just being nice.
    Never hurt trying to keep a customer happy.
    I thought it was her who planted the shrubs, till I noticed the rain sensor.

    I just told her to bring me her copy of the contract to the door.
    I explained that any additional call backs will be billed per hour.
    Her jaw dropped to the floor.

    I was like, ma'am we already went over this before you hired us.
    Now I feel bad because I lost a customer.
  5. Bill S

    Bill S LawnSite Member
    Messages: 184

    The best question is why would you install a system without a rain sensor? Kudo's to her landscaper that picked up your slack. With all the water issues in this fine land of ours we don't need to be watering needlessly.

    Do the right thing and install a sensor with every system!
  6. unit28

    unit28 LawnSite Bronze Member
    Messages: 1,554

    Hi Bill,
    It was her call as I'm not a cookie cutter punk.

    I offer different warranties and accessories to upsell, or fit the customers budget.

    That is what makes my company different than others.

    We can all install a system, but it's how we make it presented and honoring our work, that makes us different.

    I mean, one bid after another with the same price is more unappealing than anything.

    Being an LI, BPAT and certified water auditor doesn't mean poot when I tell a consumer about my licenses.

    Nor does it matter when I tell them upfront I promote water conservation.

    But But But....nuthin
  7. Bill S

    Bill S LawnSite Member
    Messages: 184

    I guess all I am saying (and no, it isn't that you are a cookie cutter punk - though I think that is funny) is that a client shouldn't have the option as to put a sensor on or not. If I am installing an automated clock the sensor is part of the package.

    To promote water conservation and then install a system that will run through EVERY rain storm is hipocritical. Let's bring this industry to the next level and make a rain sensor standard on every installation!
  8. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Messages: 6,191

    I couldnt agree any more..

    I mean were you cutting that many corners you couldnt afford the rain sensor..
    you should just throw it in as a freeebie if it comes down to it..
  9. BSME

    BSME LawnSite Senior Member
    from Midwest
    Messages: 829

    I dunno...

    I include it on all my new installs. Some people simple don't want it. Included or not. Usually the older customer that doesnt go out of town and likes to keep an eye on the sprinklers... or only waters manually
  10. unit28

    unit28 LawnSite Bronze Member
    Messages: 1,554

    I figured it out..duh
    She had been using her landscaper all the while.

    He got her to call around to get prices.
    Prolly told her what he could do. Then messed up by
    not reading her contract she had with me.

    He sold her basically before I even was called.

    My package upsells are accessories, multiple warranties
    to pick from and custom installs.

    She said no on the sensor, now we know why.

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